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Account Manager
2 months ago
BEST Logistics Group is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Dedicated Fleet Operations.
Summary Description:
The Account Manager is responsible for creating long-term, trusting relationships with their customer(s). In this role, you will be responsible for continuing to develop and nurture the relationship with one of our long-time, trusted, high volume customers while also overseeing a team of drivers. Schedule for this role will run from 6am daily to 2:30p-3:30p, Monday through Friday, with some weekend availability needed as well.
Essential Job Duties and Responsibilities:
Customer Relationships:
· Serve as the lead point of contact for all customer account management matters
· Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support
· Responsible for managing several accounts and being the face of the company to your customers
· Ensure the timely and successful delivery according to customer needs and objectives
· Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks
· Responsible for handling after hours calls from customers/drivers
Driver Relationships:
· Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation
· Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews
· Collaborate with safety to coordinate recertification of drivers and random drug screenings
· Administers weekly performance scorecards via information from Pedigree and utilizes this a tool to improve performance
· Accountable for driver retention including developing programs to address retention and removing barriers for drivers
Equipment:
· Manage all equipment assigned to your customer base
· Liaison with shop on tractor issues / statuses
· Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service
· Communicate issues with equipment to operations manager
Working for BEST Logistics, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth