CWR Specialist | Logistics

3 weeks ago


Phoenix, United States CRG Full time

CWR Specialist | Logistics

Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. They are looking for a Customer Service Representative to work with customers, business partners and drivers to make sure they are meeting commitments and providing excellent customer service.


Opportunity: Contract (13 weeks)

Compensation: $19.50-$20.50/hour

Schedule: Monday – Thursday 12:00pm – 10:00pm

Location: Phoenix, AZ


Responsibilities:

  • Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system.
  • Update account managers on problem loads and what actions have been taken, and update receivers and customers on status of loads.
  • Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition.
  • Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes.
  • Investigate product overages, shortages, damages, and complete appropriate documentation.
  • Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers.
  • Provide detailed directions and instructions to properly route drivers.


Qualifications:

  • 1+ years of logistics experience with general knowledge of the transportation industry
  • High school diploma or equivalent
  • The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form
  • Experience writing routine reports and correspondence

Category Code: JN044, JN002



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