Specialist, Customer Experience

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Metuchen, United States ClinLab Staffing Full time

Specialist, Customer Experience


Summary:


  • Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.


Key Responsibilities:

  • Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.
  • Process all incoming sales orders including phone, web, email, EDI into ROI.
  • Generate quotes on stock products.
  • Complete all required shipping documentation for proper delivery of foreign orders.
  • Perform invoicing as required including adding freight charges and billing customers.
  • Process all credit card orders.
  • Process daily incoming company mail.
  • Provide administrative support for Sales Support, Sales, etc.
  • Adhere to all ISO 9001 policies and procedures that govern our business.
  • Performs other duties as assigned.


Education:


  • High School Diploma, GED, or equivalent experience


Experience:


  • 0-1 years’ prior relevant experience


Minimum Requirements/Qualifications:


  • Ability to interact with customers in a professional manner
  • Basic computer skills including Microsoft Office
  • Excellent communications and customer service skills
  • Good organizational and team related skills
  • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
  • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
  • Strong work ethic and an ability to excel within a rapidly changing and growing organization


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