Genesys Cloud Consultant

3 weeks ago

Warren, United States Net2Source Inc. Full time

Job Description:


Position:Genesys Cloud Consultant

Location: Warren, NJ (Remote with 25% travel to east coast)


Mandatory Skill (Must Haves) : Genesys CX,, AI Automation, Contact Center, Development experience, Genesys Certification.


Job Description

We are seeking a highly experienced Genesys Cloud Consultant to join our growing consulting team in the USA. Will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Genesys Cloud CX. This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.


  • Design and architect scalable, multi-geography Genesys Cloud deployments that meet complex customer requirements.
  • Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
  • Lead and manage Genesys Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
  • Configure advanced features like WFM, Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
  • Implement AI-powered solutions using Genesys Digital Assistant and Gen AI to enhance customer self-service capabilities.
  • Integrate CI/CD pipelines for automated deployments and auto-scaling of your Genesys Cloud environment.
  • Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
  • Document solutions effectively and provide ongoing support to clients.
  • Develop and implement a comprehensive security strategy for the Genesys Cloud environment.
  • Stay up-to-date on the latest Genesys Cloud features, best practices, and industry trends.
  • Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment."

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