Desktop Support Analyst

3 weeks ago


Dallas, United States mroads Full time

Mroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX.


Job Description:

  • Proactive and detail-oriented IT professional looking to contribute to a dynamic team
  • Strong knowledge of Windows, Mac and iOS operating systems.
  • Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
  • Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
  • Manage and prioritize support requests via ServiceNow to meet service level agreements.
  • Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
  • Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.


Desired Skills:

COMPTIA A+ and COMPTIA Network + is desired.

JAMF knowledge is desired



  • Dallas, United States Texas Capital Bank Full time

    Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our...

  • Desktop Support

    1 week ago


    Dallas, United States Diverse Lynx Full time

    Title: Desktop Support Location: Chicago(Naperville), IL /NEW YORK , NY/ Raleigh, NC/ Dallas, TX Duration: Contract Job Description: Desktop Support: OSS (Local IT )? Provide onsite and desk side support services to end users.? Build, configuring and troubleshoot Install ?Gold? image on Customer PC and laptop applications and hardware...


  • Dallas, United States IT Vision Group Full time

    Job DescriptionJob DescriptionTitle : Desktop Support and Field SupportLocation: RemoteDuration: 12 Months+Client: McKesson  Job Description : One of client is looking for Desktop Support and Field Support.


  • Dallas, United States U.S. CREW CHANGE Full time

    COMPANY OVERVIEW: U.S. Crew Change is a leading transportation and emergency services company dedicated to providing best-in-class industrial employee and emergency services ground transportation solutions. Our mission is to be the best-in-class industrial employee and emergency services ground transportation provider to our customers. We achieve this by...


  • Dallas, United States U.S. CREW CHANGE Full time

    COMPANY OVERVIEW: U.S. Crew Change is a leading transportation and emergency services company dedicated to providing best-in-class industrial employee and emergency services ground transportation solutions. Our mission is to be the best-in-class industrial employee and emergency services ground transportation provider to our customers. We achieve this by...


  • Dallas, United States U.S. CREW CHANGE Full time

    COMPANY OVERVIEW: U.S. Crew Change is a leading transportation and emergency services company dedicated to providing best-in-class industrial employee and emergency services ground transportation solutions. Our mission is to be the best-in-class industrial employee and emergency services ground transportation provider to our customers. We achieve this by...


  • Dallas, United States Trinity Industries Full time

    Troubleshoot and maintain kiosk PCs to ensure optimal functionality and performance. Manage and configure PCs and mobile devices using Microsoft Intune and SCCM. Provide reporting on PC and mobile device hardware and software from SCCM, Intune and ot Desktop Support, Specialist, Technical Support, Support, IT, Microsoft, Manufacturing, Technology


  • Dallas, United States Selby Jennings Full time

    Our client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team.This firm is looking to bring on a Desktop Support Engineer to its growing Austin office who will provide end-user support to...


  • Dallas, United States Selby Jennings Full time

    Our client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team.This firm is looking to bring on a Desktop Support Engineer to its growing Austin office who will provide end-user support to...


  • Dallas, United States Selby Jennings Full time

    Our client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team.This firm is looking to bring on a Desktop Support Engineer to its growing Austin office who will provide end-user support to...


  • Dallas, United States Diverse Lynx Full time

    ROLE SUMMARY: This position will be responsible for engineering the move from Citrix Virtual Desktops to Azure Virtual Desktops across a global footprint. The candidate will assist the lead engineer in project objective to complete the transition. Working closely with security and application teams, the individual will engineer the move, create the...


  • Dallas, United States Diverse Lynx Full time

    ROLE SUMMARY: This position will be responsible for engineering the move from Citrix Virtual Desktops to Azure Virtual Desktops across a global footprint. The candidate will assist the lead engineer in project objective to complete the transition. Working closely with security and application teams, the individual will engineer the move, create the...

  • Desktop Engineer

    3 weeks ago


    Dallas, United States Liberty Personnel Services, Inc. Full time

    Our client in Dallas, TX has an opening for a Desktop Engineer. This is a full time, direct hire role with a very well established company. Job Summary: Platform Management: - Install, configure, and maintain desktops, laptops, and peripherals across Windows and macOS environments. - Deploy and manage iOS devices using Mobile Device Management (MDM)...

  • Desktop Technician

    1 week ago


    Dallas, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients...


  • Dallas, United States Career Techniques Inc. Full time

    *Full-Time, In-Office 5 days/week position - No exceptions*The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task....


  • Dallas, United States Career Techniques Inc. Full time

    *Full-Time, In-Office 5 days/week position - No exceptions*The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task....

  • SAP Analyst

    1 week ago


    Dallas, United States Addison Group Full time

    This position requires a combination of strong IT technical skills and business acumen to help drive process improvements across the accounting organization through the use of automation. The ideal candidate will have significant technical and/or business experience with SAP and Redwood and demonstrated ability to drive change through the use of automation....

  • SAP Analyst

    4 weeks ago


    Dallas, United States Addison Group Full time

    This position requires a combination of strong IT technical skills and business acumen to help drive process improvements across the accounting organization through the use of automation. The ideal candidate will have significant technical and/or business experience with SAP and Redwood and demonstrated ability to drive change through the use of automation....

  • SAP Analyst

    3 weeks ago


    Dallas, United States Addison Group Full time

    This position requires a combination of strong IT technical skills and business acumen to help drive process improvements across the accounting organization through the use of automation. The ideal candidate will have significant technical and/or business experience with SAP and Redwood and demonstrated ability to drive change through the use of automation....


  • Dallas, United States Heller Search Associates Full time

    Key Responsibilities & Duties: If your skills, experience, and qualifications match those in this job overview, do not delay your application. Provide resolution and excellent customer service while troubleshooting technical hardware/software issues. Provide quick and effective assistance with IT issues (in-person, via email or phone). Evaluate, propose and...