Desktop Support Technician

3 weeks ago

Dallas, United States U.S. CREW CHANGE Full time


COMPANY OVERVIEW:

U.S. Crew Change is a leading transportation and emergency services company dedicated to providing best-in-class industrial employee and emergency services ground transportation solutions. Our mission is to be the best-in-class industrial employee and emergency services ground transportation provider to our customers. We achieve this by safely and efficiently combining our impeccably maintained equipment, well-trained drivers, and experienced management to deliver cost-effective, problem-solving, customized solutions that assist our customers in achieving their business objectives.

 

JOB SUMMARY:

As a Desktop Support Technician at U.S. Crew Change, you will play a crucial role in providing technical support and assistance to our employees. Your primary responsibilities will include resolving IT issues, fulfilling service requests, and ensuring the smooth operation of our technology systems. The ideal candidate will have at least 3 years of experience in a help desk or technical support role, with proficiency in Office 365 administration, desktop support, and software installation.

 

KEY RESPONSIBILITIES:

  • Provide level 1 and 2 technical support to end-users remotely, or in the office.
  • Troubleshoot and resolve software or hardware issues for end users.
  • Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
  • Install, upgrade, and configure software applications including Office 365 suite.
  • Knowledge of SharePoint and OneDrive is necessary.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Create and maintain user accounts, permissions, and distribution lists in Office 365.
  • Conduct user training sessions and create support documentation as needed.
  • Stay updated on emerging technologies and industry best practices to enhance support services.
  • Participate in IT projects and initiatives as assigned by the IT Director.

 

QUALIFICATIONS AND REQUIRED SKILLS:

  • Bachelor's degree in Information Technology, Computer Science, or related field, required.
  • 3-5 years of experience in a desktop or technical support role.
  • Strong knowledge of Office 365 administration and troubleshooting.
  • Proficiency in diagnosing and resolving hardware, software, and end-user network issues.
  • Experience setting up and configuring desktop computers, laptops, and peripherals.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
  • Proven ability to work independently and as part of a team.

 

 

Benefits:  Our employees are our most valuable asset, which is why U.S. Crew Change is committed to providing a comprehensive benefit program that delivers real value to you and your family. U.S. Crew Change offers the following benefits to help you stay healthy, feel secure, and maintain a work/life balance.


·      Medical

·      Dental

·      Vision Care

·      Flexible Spending Account

·      Voluntary Life and Accidental Death & Dismemberment

·      Accident

·      Critical Illness

·      Employee Assistance Program

·      401(k) w/ match

 

How to Apply: Interested candidates should submit their resume to hr@uscrewchange.com. Please include "Desktop Support Technician Application" in the subject line.

 

U.S. Crew Change is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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