Enterprise End User Operations Manager

2 weeks ago

Washington, United States Eliassen Group Full time

Enterprise End User Operations Manager

(requires experience leading programs near 100 individuals in size & scope)



-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote

-will convert to become Direct FTE after W2 Contractor period

-Compensation: $80/hour W2 during contractor period and base salary range of $160,000 to $171,000 upon conversion to become Direct FTE

-requires US Citizenship or Green Card Holder because this position will grant a Department of Transportation Public Trust


Job Description & Context:


Job Summary : The Operations Manager’s key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency.




Top Qualifications, Skills, Experience or Certifications:

· Minimum of 5 years of experience in managing End User Services and Infrastructure Operations teams and technologies.

o Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc

· Management of program / enterprise sized environment with multiple teams and personnel totaling near 100 individuals. Performs Management functions such as risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.

· Ability to work independently and manage multiple demands on time, in a hybrid-environment.

· Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.

· Ability to coach teams and hold them accountable

· Experience in Problem & Incident Management, Ticket Queue Management & Quality

· ServiceNow experience is required, must possess the ability to coach teams on how to get effective metrics from the tool

· Strong collaboration skills using a solutions and customer-service-oriented approach is required.

· Possesses strong business acumen; understands Government contracts and the financial impacts of hiring/resourcing decisions.




Position Title: Program Management Office

EITSS LCAT (PLC): Enterprise Operations Manager 3297C

Experience:

  • Must have a minimum of 5 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations across end user services and infrastructure operations.
  • At least 5 years of proven experience managing a program with at least 100 personnel delivering Enterprise Operations Support Services.
  • Must possess certification in one or more industry recognized service-provision standards, e.g., PMP, ITIL, CMMI, etc. or equivalent.
  • Must possess a Bachelor’s degree. Degree may be substituted with 5 additional years of related experience. At least 5 years of experience interfacing and presenting to executives.


Duties: Provides technical/management leadership on all enterprise tasks and technology assignments, to include the supervision of operations within Infrastructure and End User Operations. Serves as focal point for all concerns and establishes goals and plans that meet project objectives. Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve. Coordinates the review and update of all documentation and operational tasks used by the EOC. End User and Infrastructure staff and ensures that all members of the staff are trained and comply with process. The intent is that the Infrastructure Operations Manager and the End User Operations Manager will both support the overarching Enterprise Operations Manager.

  • Enterprise End User Operations Manager

    2 weeks ago

    washington, United States Eliassen Group Full time

    Enterprise End User Operations Manager(requires experience leading programs near 100 individuals in size & scope)-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote-will convert to become Direct FTE after W2 Contractor period-Compensation: $80/hour W2 during...

  • Enterprise End User Operations Manager

    2 weeks ago

    washington, United States Eliassen Group Full time

    Enterprise End User Operations Manager(requires experience leading programs near 100 individuals in size & scope)-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote-will convert to become Direct FTE after W2 Contractor period-Compensation: $80/hour W2 during...

  • End User Computing Manager

    2 weeks ago

    Washington, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/09/2024. The salary range for this role is between $110,000 to $121,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships....

  • End User Computing Manager

    2 weeks ago

    Washington, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/09/2024. The salary range for this role is between $110,000 to $121,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships....

  • Site Manager II

    1 week ago

    Washington, United States ABBTECH Professional Resources Full time

    This program requires US Citizenship Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM, Active...

  • Site Manager II

    1 day ago

    washington, United States Abbtech Professional Resources Full time

    This program requires US Citizenship Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM,...

  • Site Manager II

    1 day ago

    washington, United States Abbtech Professional Resources Full time

    This program requires US Citizenship Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM,...

  • Site Manager II

    10 hours ago

    Washington, United States ABBTECH Professional Resources Full time

    This program requires US CitizenshipBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range...

  • Front-end Developer

    4 weeks ago

    Washington, United States Highmark Health Full time

    About the Role:As a Front-end Developer at {company}, you will be responsible for designing and developing user interfaces for our web applications. This is an exciting opportunity for a skilled developer to join our team and contribute to the creation of innovative and user-friendly interfaces.Key Responsibilities:Design and develop user interfaces for web...

  • Site Manager II

    1 day ago

    Washington, DC, United States Abbtech Professional Resources Full time

    This program requires US Citizenship Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM,...

  • Enterprise Customer Success Manager

    2 weeks ago

    Washington, United States Menlo Ventures Full time

    As a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...

  • Desk Side Engineer-Senior

    2 weeks ago

    Washington, United States Aditi Consulting Full time

    Summary: Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management,...

  • Enterprise Customer Success Manager

    2 months ago

    Washington, United States UpGuard Full time

    Who are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • User Experience Manager

    3 days ago

    Washington, United States AARP Full time

    *Overview*AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and...

  • Enterprise Project Manager

    3 days ago

    Washington, United States Pesolutions IT Full time

    Enterprise Project ManagerPremier Enterprise Solutions is seeking a mid-level Project Manager (Enterprise Projects Manager (EPM) with a minimum of 5 years' experience managing multiple IT/Federal government projects on behalf of a government customer. The Project Manager must be a proven leader with experience managing Information Technology (IT), preferably...

  • Jr. Enterprise Architect

    3 days ago

    Washington, United States ZipRecruiter Full time

    Job DescriptionWe are seeking an EA specializing in iServer operations and maintenance to support our US Government customer. In this role, you will manage and optimize our enterprise architecture documentation and processes using iServer while ensuring alignment with operational requirements.Responsibilities:Manage and maintain enterprise architecture...

  • Jr. Enterprise Architect

    3 weeks ago

    Washington, United States Symposit LLC Full time

    We are seeking an EA specializing in iServer operations and maintenance to support our US Government customer. In this role, you will manage and optimize our enterprise architecture documentation and processes using iServer while ensuring alignment with operational requirements.Responsibilities:Manage and maintain enterprise architecture documentation within...

  • Jr. Enterprise Architect

    5 days ago

    Washington, United States Symposit LLC Full time

    We are seeking an EA specializing in iServer operations and maintenance to support our US Government customer. In this role, you will manage and optimize our enterprise architecture documentation and processes using iServer while ensuring alignment with operational requirements. Responsibilities: * Manage and maintain enterprise architecture documentation...

  • Enterprise Project Manager

    5 days ago

    Washington, United States Pesolutions IT Full time

    Pay Type: Benefits: Full Benefits including Medical, Dental, PTO and 401kPosition: Premier Enterprise Solutions is seeking a mid-level Project Manager (Enterprise Projects Manager (EPM) with a minimum of 5 years' experience managing multiple IT/Federal government projects on behalf of a government customer. The Project Manager must be a proven leader with...

  • Enterprise Architect

    3 weeks ago

    Washington, United States SimIS Full time

    SimIS, Inc. Enterprise Architect / Solutions Architect {Washington, D.C. – Full-Time, Onsite, Potential for some Remote} Who We Are: Founded in 2007, SimIS Inc. is an innovative information technology solution Veteran Owned Small Business (VOSB) that models future environments, requirements, and capabilities, and then secures the enterprise from...