End User Computing Manager

2 weeks ago

Washington, United States Cognizant Full time

Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/09/2024.

The salary range for this role is between $110,000 to $121,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  1. Medical/Dental/Vision/Life Insurance
  2. Paid holidays plus Paid Time Off
  3. 401(k) plan and contributions
  4. Long-term/Short-term Disability
  5. Paid Parental Leave
  6. Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The End User Computing/Field Services Engineer will deliver Field Services Transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.

Responsibilities:

  1. Participate in EUC Field Service transition activities.
  2. Assist and be part of knowledge gathering and documentation from external customers and/or incumbents.
  3. Analyze service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
  4. Conduct due diligence with customer prior to RFP & BAFO submissions.
  5. Attend customer agreed locations to collect all customer processes relating to current delivery of services around EUC & Field Services.
  6. Create process document of current service for the customer and partner.
  7. Work closely with our third-party partner.
  8. Active management and coordination of workload in the region.
  9. Review open and assigned tickets as directed by the tower lead.
  10. Assist delivery lead in reviewing and verifying vendor invoices of hardware assets.

Qualifications:

  1. Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  2. Knowledge of Service Desk operation and tools.
  3. Good knowledge of ticketing tools (preferably Service Now).
  4. Understanding of Service Desk Ticket concepts in Categorization, Priorities, Workflows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.
  5. Knowledge of MS Office and Teams.
  6. Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues.
  7. Experience in manufacturing/factory service delivery desirable.
  8. ITIL professional is a big plus.
  9. Strong interpersonal and customer relationship skills.
#J-18808-Ljbffr

  • End User Computing Manager

    2 weeks ago

    Washington, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/09/2024. The salary range for this role is between $110,000 to $121,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships....

  • End User Computing Specialist

    4 weeks ago

    Washington, United States Covington & Burling LLP Full time

    Job SummaryCovington & Burling LLP is seeking an experienced End User Computing Specialist to join our team. As an End User Computing Specialist, you will be responsible for designing, building, maintaining, and supporting the Firm's computer workstation environments worldwide.Key ResponsibilitiesProvide technical support for all computer and user-related...

  • Enterprise End User Operations Manager

    1 week ago

    washington, United States Eliassen Group Full time

    Enterprise End User Operations Manager(requires experience leading programs near 100 individuals in size & scope)-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote-will convert to become Direct FTE after W2 Contractor period-Compensation: $80/hour W2 during...

  • Enterprise End User Operations Manager

    2 weeks ago

    washington, United States Eliassen Group Full time

    Enterprise End User Operations Manager(requires experience leading programs near 100 individuals in size & scope)-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote-will convert to become Direct FTE after W2 Contractor period-Compensation: $80/hour W2 during...

  • Enterprise End User Operations Manager

    2 weeks ago

    Washington, United States Eliassen Group Full time

    Enterprise End User Operations Manager(requires experience leading programs near 100 individuals in size & scope)-5x days per week onsite in Washington DC (Navy Yard) for first 6 months, then scales back to 2x days per week onsite with 3x days per week remote-will convert to become Direct FTE after W2 Contractor period-Compensation: $80/hour W2 during...

  • Site Manager II

    1 week ago

    Washington, United States ABBTECH Professional Resources Full time

    This program requires US Citizenship Public Trust Our client has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM, Active...

  • Desk Side Engineer-Senior

    2 weeks ago

    Washington, United States Aditi Consulting Full time

    Summary: Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management,...

  • Front-end Developer

    3 weeks ago

    Washington, United States Highmark Health Full time

    About the Role:As a Front-end Developer at {company}, you will be responsible for designing and developing user interfaces for our web applications. This is an exciting opportunity for a skilled developer to join our team and contribute to the creation of innovative and user-friendly interfaces.Key Responsibilities:Design and develop user interfaces for web...

  • Audio Visual

    1 month ago

    Washington, United States Applied Computing Techn Full time

    Job DescriptionJob DescriptionJob Summary The Audio Visual/Teleconference Technician will provide onsite support to a Federal Government Agency in Washington, D.C. This role supports audiovisual (AV) technology, including maintenance, troubleshooting, and repair, as well as preparation and maintenance of relevant records.Essential Duties: Schedules users for...

  • User Experience Designer

    4 weeks ago

    Washington, Washington, D.C., United States Randstad Full time

    User Experience DesignerWe are seeking an experienced User Experience Designer to join our dynamic team at Randstad. This role requires a designer with over 3 years of experience in UX design, a strong portfolio showcasing user-centered designs for complex applications, and proficiency in Figma. The successful candidate will manage the end-to-end design...

  • Computer Support Technician

    7 days ago

    Washington, United States Leidos Inc Full time

    Description Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and Medicaid (CMS) customer where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive...

  • Computer Systems Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ABBTECH Professional Resources Full time

    Job Summary:ABBTECH Professional Resources is seeking a highly skilled Computer Systems Specialist to join our team. As a Computer Systems Specialist, you will be responsible for installing and configuring Windows 10 operating systems and other standard business applications on laptops and desktops for new end-users.Key Responsibilities:Install and configure...

  • Personal Computer Support Technician

    1 week ago

    Washington, United States Leidos Full time

    Description Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and Medicaid (CMS) customer where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive...

  • Front End Software Developer

    4 weeks ago

    Washington, Washington, D.C., United States Huntington Ingalls Industries Full time

    We are seeking a skilled Front End Software Engineer to join our team at Huntington Ingalls Industries. As a Front End Software Engineer, you will be responsible for designing and developing intuitive user interfaces and experiences for our web applications.Key Responsibilities:Assist with the creation, enhancement, and maintenance of web...

  • Senior Front-End Developer for Mission Critical Programs

    4 weeks ago

    Washington, Washington, D.C., United States ECS Limited Full time

    ECS Limited is seeking a highly skilled UI/UX Front-End Developer to support one of our mission critical programs for the Department of Justice.We offer the chance to work with the world's finest law enforcement organization and contribute to the safety of our communities.In this role, you will collaborate with customers to understand their...

  • User Experience Manager

    2 days ago

    Washington, United States AARP Full time

    *Overview*AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and...

  • Front End Engineer

    2 weeks ago

    Washington, United States Seneca Holdings Full time

    Seneca Technologiesis part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support...

  • Angular Developer

    4 weeks ago

    Washington, Washington, D.C., United States Diverse Lynx Full time

    Job Title: Angular Developer - User Experience ExpertJob Summary: We are seeking an experienced Angular Developer with a strong background in user experience to join our team at Diverse Lynx LLC. The ideal candidate will have a deep understanding of Angular 8+ and be able to create professional user interfaces for web applications.Key...

  • Front End Developer

    4 weeks ago

    Washington, Washington, D.C., United States HarmonyTech Full time

    Job Title: Front End DeveloperJob Summary:We are seeking a highly skilled Front-end Developer to join our IT team at HarmonyTech. As a Front-end Developer, you will be responsible for building the client-side of our web applications, translating company and customer needs into functional, engaging, and interactive applications.Responsibilities:Design, build,...

  • Audio Visual Technician

    4 weeks ago

    Washington, Washington, D.C., United States Applied Computing Techn Full time

    Job Title: Audio Visual TechnicianJob Summary:The Audio Visual Technician will provide onsite support to a Federal Government Agency in Washington, D.C. This role supports audiovisual (AV) technology, including maintenance, troubleshooting, and repair, as well as preparation and maintenance of relevant records.Key Responsibilities:Schedule users for...