Customer Experience Specialist 1
2 weeks ago
Kforce has a client in Phoenix, AZ that is seeking a Customer Experience Specialist 1. Summary: This is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Customer Experience Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities:
- Operate in a Call Center environment as a customer success advocate
- Answer high-volume, inbound calls or texts from current customers in a timely manner
- Perform routine data entry and validation tasks
- Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
- Interact with multiple departments to expedite processing and/or issue resolution
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
- Capable communicator, written and oral
- Strong negotiation skills with ability to effectively resolve problems
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
- Mortgage and/or financial services call center experience is a plus
- Bilingual Spanish is a plus
- General understanding of applicable Federal, State and Local mortgage regulations a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Customer Experience Specialist 1
2 weeks ago
Phoenix, United States Kforce Inc Full timeResponsibilitiesKforce has a client in Phoenix, AZ that is seeking a Customer Experience Specialist 1. Summary: This is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Customer Experience Specialist, you will act as the primary consumer contact to guide a consumer through the loan...
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Customer Experience Specialist 1
2 weeks ago
Phoenix, United States Kforce Full timeResponsibilities Kforce has a client in Phoenix, AZ that is seeking a Customer Experience Specialist 1. Summary: This is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Customer Experience Specialist, you will act as the primary consumer contact to guide a consumer through the loan...
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