Current jobs related to Help Desk Manager - Newtown Square - 7N

  • Help Desk Support

    4 months ago

    Newtown, United States RX2 Solutions Full time

    TITLE:  Help Desk SupportTYPE:  Contract to HireLOCATION:  Newtown, PA (100% on-site, moving to hybrid/remote after training)START DATE:  ImmediateSHIFT: M-F, 8:30 am - 5 pmWe have an immediate need for a customer-service-centric Entry Level IT support professionalThis fast-growing company has an excellent culture, and the team will train you on...

  • Front Desk Supervisor

    4 months ago

    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionESSENTIAL DUTIES AND RESPONSIBILITIESGuest ServiceMaintains guest service as the driving philosophy of the operationPersonally demonstrates a commitment to guest service in responding promptly to guests’ needsCommitted to making every guest is satisfiedDevelops added-value customer service programsEmpowers hotel staff to...

  • Assistant Manager

    2 weeks ago

    Newtown Square, Pennsylvania, United States Retro Fitness Full time

    Job DescriptionRetro Fitness is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our fitness center.Key Responsibilities:Revenue and Expense Management: Assist in managing the club's revenue and expense goals, ensuring that we...

  • Sales Manager

    2 months ago

    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionAs the Sales Manager, you will assist the Director of Sales in leading the revenue efforts for the dual properties, Hilton Garden Inn Newtown Square/AC Marriott Newtown Square. Responsibilities include attaining new corporate business (and maintain existing), negotiating group rates and contracts, cultivate relationships with...

  • Fitness Club Operations Manager

    2 weeks ago

    Newtown Square, Pennsylvania, United States Retro Fitness Full time

    Retro Fitness General Manager Job DescriptionWe are seeking a highly motivated and experienced General Manager to lead our Retro Fitness franchise and drive business growth. As a key member of our team, you will be responsible for overseeing all aspects of the club's operations, including membership sales, customer service, and employee management.Key...

  • General Manager/Facility Manager

    3 days ago

    Newtown Square, United States Retro Fitness Full time

    We are looking for Retro Fitness General Managers to enhance the competencies of our Retro Fitness franchise by conducting training programs that will boost franchise club performance in alliance with company brand and core values. In addition, you will be responsible for driving sales through all departments and meeting company goals. The General Manager...

  • General Manager/Facility Manager

    2 days ago

    Newtown Square, United States Retro Fitness Full time

    We are looking for Retro Fitness General Managers to enhance the competencies of our Retro Fitness franchise by conducting training programs that will boost franchise club performance in alliance with company brand and core values. In addition, you will be responsible for driving sales through all departments and meeting company goals. The General Manager...

  • Front Desk Ambassador

    1 week ago

    Newtown, Pennsylvania, United States Newtown Athletic Club Full time

    Front Desk ConciergeAt Newtown Athletic Club, we're seeking a highly skilled and friendly Front Desk Concierge to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Grant access to NAC facilities while ensuring security and control at the...

  • Clinical Manager

    1 month ago

    Newtown Square, United States Mid Atlantic Retina Full time

    Job DescriptionJob DescriptionJob Type: Full TimeQualificationsHigh school diploma or GED equivalent1 year of leadership or management experience1 year Ophthalmic experience, retina preferredJob DescriptionThe Clinical Manager leads all Ophthalmic Technicians in their assigned location in addition to managing the overall flow and working of the retina office...

  • Front Desk Coordinator

    4 months ago

    Newtown Square, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Executive Director of Fitness Operations

    3 weeks ago

    Newtown Square, Pennsylvania, United States Retro Fitness Full time

    About the RoleRetro Fitness is seeking a highly skilled and experienced General Manager to lead our fitness operations and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring exceptional customer service, and implementing strategies to increase...

  • Chiropractic Clinic Coordinator

    7 days ago

    Newtown Square, Pennsylvania, United States The Joint Chiropractic Full time

    About The Joint ChiropracticThe Joint Chiropractic is a leading provider of chiropractic care, with a mission to make quality care convenient and affordable for millions of patients seeking pain relief and ongoing wellness.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Coordinator to join our team. As a Front Desk Coordinator,...

  • BTP Client Success Manager

    4 weeks ago

    Newtown Square, Pennsylvania, United States SAP SE Full time

    Position Overview:At SAP, we empower you to excel. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global operations.We prioritize daily efforts to establish a foundation for the future, fostering a workplace that appreciates diversity, values adaptability, and aligns with our mission-driven and forward-thinking...

  • DevOps Manager

    3 weeks ago

    Newtown Square, United States Alivia Analytics Full time

    Job DescriptionJob DescriptionDevOps Manager – Cloud (Azure/ AWS) InfrastructureWe have an opportunity for a highly motivated DevOps Manager with good knowledge and experience in AWS/Azure Infrastructure and DevOps management to join our rapidly growing team of highly motivated technologists to achieve healthcare payment integrity by helping healthcare...

  • Sales Director

    2 weeks ago

    Newtown Square, Pennsylvania, United States Gulph Creek Hotels Full time

    Sales Manager Job DescriptionGulph Creek Hotels is seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will play a critical role in driving revenue growth and achieving sales goals for our dual properties, Hilton Garden Inn Newtown Square/AC Marriott Newtown Square.Key Responsibilities:Develop and execute a...

  • Front Desk Associate

    2 months ago

    Newtown, United States Orangetheory - Franchise #0106 Full time

    Job DescriptionJob Description**Weekend Opener (7:00 am to 12:30 pm) **Additional weekday hours available.**Do you have a passion for fitness and a zest for making a positive impact? If so, we want you to be a vital part of our team at Orangetheory Fitness Newtown, PA. We're looking for enthusiastic individuals eager to share our success story with...

  • Fitness Engagement Specialist

    4 weeks ago

    Newtown Square, Pennsylvania, United States Retro Fitness Full time

    Are you enthusiastic about promoting health and wellness? Do you take pride in enhancing the experiences of individuals? Are you excited about supporting and guiding new members on their fitness journeys? As a pivotal role in our organization, the Client Experience Representative is dedicated to providing an outstanding experience for all members at the...

  • Member Experience Associate

    4 months ago

    Newtown Square, United States Retro Fitness Full time

    Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he...

  • Enterprise Service Desk, Mid

    1 month ago

    Lafayette Square, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...

  • Global Cloud Manager

    3 weeks ago

    Newtown Square, Pennsylvania, United States SAP Full time

    About SAPSAP is a leading provider of enterprise software and services, helping organizations around the world to run better and improve their performance. Our company culture is focused on collaboration, innovation, and a shared passion to help our customers succeed.Job SummaryWe are seeking a highly skilled and experienced professional to join our Partner...

Help Desk Manager

4 months ago

Newtown Square, United States 7N Full time
  • MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model.
  • Establish processes and procedures based on best practice to formalize and enhance the Service Desk function.
  • Set support criteria and metrics to optimize service desk workflow and performance management. Collaborate with project teams, application development, infrastructure teams, and end-users to ensure efficient system functionality.
  • Work with the management team to develop and maintain standard operating procedures (SOP) and service level agreements (SLA) with estimated delivery timelines for common support tasks.
  • Lead and inspire the service desk staff, conducting performance reviews and fostering professional development. Hire, train and retain staff for the Service Desk.
  • Provide hands-on support as necessary.
  • Ensure service desk team's adherence to established SOPs and SLAs while communicating status updates to IT Senior Management.
  • Maintain ownership of the Service Desk Platform, FreshDesk, tracking progress and ensuring high-quality support work by service desk resources.
  • Drive accountability for time and work effort entered in the service desk platform, while effectively communicating ideas for process improvement and fostering a positive and constructive attitude.
  • Keep IT Senior Management and other stakeholders informed about work efforts and challenges that may impact business relations.
  • Perform other related duties as required by IT Senior Management.


Technical skills: Active Directory, EntraID, InTune, O365, hardware provisioning and support, experience with FreshDesk a plus