Director of Renewal Operations

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Boston, United States Board Full time

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.


We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.


If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you


Board is looking to bring on dynamic & driven Director of Renewal Operations. This is a multifaceted role and will be responsible for driving process optimization, renewal forecasting accuracy, and overall renewal process effectiveness. This role sits within the Revenue Operations function with a strong link to the CS leadership to build high-performance field teams, accountable to metrics and operating with a positive, collaborative culture.


Main duties:

  • Maintain forecasts to show upcoming renewal and risk revenue and work closely with CS field leaders to drive target achievement.
  • Design plays and programs used by CSMs that capitalize on opportunities and address risk by category, segment and leader.
  • Enhance operational cadences that drive retention and provide insights into the core set of retention metrics (including trends, business priorities, and corrective steps to rectify gaps) across segments and geographies to improve Board renewal objectives that enhance effectiveness.
  • Ensure renewal reports and other intelligence are provided to the relevant stakeholders while developing and enhancing existing dashboards (using SFDC and internal tools).
  • Ensure global renewal initiatives and programs are communicated, aligned, implemented, and measured, for bi-directional knowledge sharing to support global standard methodologies.
  • Establish and maintain renewals onboarding/training plan focused on the development and reinforcement of critical renewal competencies.


What we look for:

  • 7+ years of Customer Success experience with at least 3 in senior leadership of a high-growth, customer-facing team within a SaaS company and direct involvement in supporting CS strategy, organizational design, and performance management.
  • Experience with software development tools, practices, and methodologies.
  • Passion for data, analytics, and process; possessing the ability to identify systemic risk, trends and opportunities that continuously refine and improve business strategy and direction
  • Demonstrated success with cross-functional coordination, including planning, execution tracking, and decision-making.
  • Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team. Preferred Skills
  • Knowledge/Experience in multi-dimensional planning software, specifically Board but can also include Anaplan, One Stream, Pigment, IBM, SAP, etc.).


Our commitment to Diversity and Inclusion

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day

  • Director of Renewal Operations

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States BOARD Deutschland GmbH Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Sales Operations Renewals Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States ITRS Full time

    About ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...

  • Sales Operations Renewals Analyst

    2 weeks ago

    Boston, United States ITRS Full time

    About ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...

  • Sales Operations Renewals Analyst

    Found in: Resume Library US A2 - 1 week ago

    Boston, Massachusetts, United States ITRS Full time

    About ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub – with offices in other UK...

  • Renewals Analyst

    1 week ago

    Boston, United States CareerBuilder Full time

    Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub with offices in other UK and global...

  • Renewables Machine Learning

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States ThinkBAC Consulting Full time

    Job Description Energy Storage Machine Learning & Data Science Leader (Sr. Manager to Director level) - Energy Trading Location: FULLY REMOTE (Anywhere in the USA) This is an opportunity to join an industry leading renewable energy venture with strong private equity backing that is focused on the development, execution, and operations of dynamic...

  • Renewables Asset Manager, Commercial Strategy

    7 days ago

    Boston, United States CareerBuilder Full time

    Job Description Renewables Asset Manager, Commercial Strategy - Energy Storage Locations: FULLY REMOTE (Anywhere in the USA) This an opportunity to join an industry leading renewable energy venture and IPP with strong private equity backing that is focused on the development/execution of dynamic utility-scale energy storage projects. They are at the...

  • Renewables Asset Manager, Commercial Strategy

    1 week ago

    Boston, United States ThinkBAC Consulting Full time

    Job Description Renewables Asset Manager, Commercial Strategy - Energy Storage Locations: FULLY REMOTE (Anywhere in the USA) This an opportunity to join an industry leading renewable energy venture and IPP with strong private equity backing that is focused on the development/execution of dynamic utility-scale energy storage projects. They are at the...

  • Associate Director of Renewable Structured Finance

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Powerhouse Full time

    About You: You are a relationship-builder and strategic thinker who enjoys developing innovative structures. You have experience with the renewable energy industry. You may come from commercial or investment banking or may have experience with commercial real estate lending. You have a strong aptitude for understanding the needs of financial-sector...

  • Strategic Account Renewal Manager

    1 day ago

    Boston, United States Clarivate Analytics US LLC Full time

    As part of the Life Science & Healthcare sales team, you will assist our strategic accounts on their path to exciting new discoveries in pharma and healthcare. Through supporting the renewal and development of our growing subscription base, you will have the opportunity to leverage your sales skills in life science while playing a critical role in driving...

  • Strategic Account Renewal Manager

    5 days ago

    Boston, United States Clarivate Analytics US LLC Full time

    As part of the Life Science & Healthcare sales team, you will assist our strategic accounts on their path to exciting new discoveries in pharma and healthcare. Through supporting the renewal and development of our growing subscription base, you will have the opportunity to leverage your sales skills in life science while playing a critical role in driving...

  • Renewables Attorney, Corprate

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Boston, United States ThinkBAC Consulting Full time

    Job DescriptionCommercial Attorney, Corporate & EPC- Renewables & Energy StorageLocations: FULLY REMOTE (Anywhere in the USA)This is an opportunity to join an industry leading renewable energy venture with strong private equity backing that is focused on the development, execution, and operations of dynamic utility-scale energy storage projects. They are at...

  • Director, Team Manager

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States ThinkBAC Consulting Full time

    Job Description Energy Storage Machine Learning & Data Science Leader (Sr. Manager to Director level) - Energy Trading Location: FULLY REMOTE (Anywhere in the USA) This is an opportunity to join an industry leading renewable energy venture with strong private equity backing that is focused on the development, execution, and operations of dynamic...

  • Operations Specialist

    2 days ago

    Boston, United States The Children's League of Massachusetts Full time

    **About the Children’s League of Massachusetts** The Children’s League of Massachusetts is a statewide non-profit association of approximately 60 organizations and individuals that collectively advocate for public policies and quality services that are in the best interest of the Commonwealth’s children, youth, and families. It is through public...

  • Operations Director, Inpatient Operations

    5 days ago

    Boston, United States Boston Medical Center Full time

    ***: The Operations Director is responsible for the management of services across BMC’s stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages facility activities to meet BMC’s needs and objectives in accordance with operating policies and business plans. Provides...

  • Director, IT Operations

    1 week ago

    Boston, United States CareerBuilder Full time

    Quickbase is a powerful platform that enables people to solve problems brilliantly. We empower our users to create customer solutions by building apps tailored to their exact needs - without the need for coding skills. Quickbase apps are powered by our secure database and be connected to almost any modern app or service with our proprietary Pipelines...

  • Operations Director, Inpatient Operations

    5 days ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY:The Operations Director is responsible for the management of services across BMC's stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages facility activities to meet BMC's needs and objectives in accordance with operating policies and business plans....

  • Full Time Chief Operating Officer

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States ecocareers Full time

    250/hour Paid Market Research Study for Chief Operating Officer in the Energy Sector Market research studies are paid engagements Ivy Exec conducts with clients to get feedback on certain topics. For this study we need Business Professionals in the Energy Industry regarding their experiences with the insurance products their organizations currently hold....

  • Director of HR Operations and Engagement

    Found in: Talent US A C2 - 1 week ago

    Boston, United States InsideHigherEd Full time

    Job DescriptionThe Office of Human Resources seeks a Director of HR Operations and Engagement to lead the design, implementation, and administration of operational processes used to deliver HR programs as well as employee engagement programs geared to retain employees. This experienced HR leader will take a hands-on approach to managing operations and...

  • Director of Manufacturing Operations

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Boston, United States Pacific International Executive Search Full time

    Pacific International are partnered with a leader in the Packaging and Processing sector. The group is driving a strong operational excellence culture and entirely new standards are being created in regards to safety, delivery and efficiency. The cultural approach to this aspect is crucial for the group to continue with its success and its strong reputation...