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Network Voice Sales Engineer II

4 months ago

Cincinnati, United States altafiber Full time

Job Purpose

This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and contributor to product development and process improvement.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex CB Network Services, Presentation of Solution to Customer, and Pre/Post-Sales Technical Support (60%)

  • Assist Network Specialists in pre-qualifying network opportunities
  • Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for Cincinnati Bell to deliver a complex profitable solution
  • Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal Cincinnati Bell resources (engineering, product house, operations, BMO, etc.) for complex network solutions
  • Create network diagrams, assist in proposal generation, and be a key resource in solution presentation to the customer
  • Serve as an escalation point for pre-sales technical questions/issues
  • Participation in the hand-off of complex solutions to BMO
  • Act as a lead for significant customers trouble/network issues
  • Responsible for coordinating/delivery of RFO
  • Ability to understand and design integrated network solutions
  • Ability to engage resources from CBTS to deliver end-to-end solutions
  • Participate in pricing/cost analysis for solutions
  • Regular involvement with the Product House, Engineering, and BMO for input to product development, cost reductions, implementation issues, and process design and improvement

Technical Sales Leadership and Personnel Development (40%)

  • Escalation point for the most critical solutions and the most complex designs
  • Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists
  • Hold regular meetings to review ICB designs and their feasibility

Education

  • A Master's Degree or equivalent

Certifications, Accreditations, Licenses

  • Network Certification a plus (CCNA, CCDA)
  • Voice platform certifications CUCM, UCCE, Avaya Call Center, Gensys, Five9s preferred

Experience

  • Over 10 years in complex network design
  • Strong sales engineering background experience in local and wide-area voice and data networks
  • Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment
  • Technical experience with CB network services, operations, support, and processes

Special Knowledge, Skills, and Abilities

  • Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing
  • Strong experience with customer telecommunication applications
  • Extensive experience with the design or engineering of highly complex products and services
  • Experience with a wide range of technologies and services
  • Knows processes to implement complex telecommunications products and services
  • Exceptional organizational, leadership, and problem-solving skills
  • Deep technical knowledge of interworking of all CBT/CBAD products
  • Experience with customer storage, security, server, and infrastructure scenarios
  • Deep sales experience in evaluating and presenting solutions to meet customer's need and requirements
  • Advise account teams and Sales Engineers on sales strategy

Supervisory Responsibilities

  • Team leadership/team development role


Altafiber:

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.