Technical Support Specialist
4 days ago
Be part of a dynamic team at Nordic.
Job Summary: We are seeking a skilled Desk Side Analyst to provide exceptional IT services, ensuring timely, reliable, and cost-effective delivery of hardware break fixes, upgrades, and software troubleshooting. This role requires strong communication and interpersonal skills to interact with clients at all levels, as well as the ability to work under pressure within a team and multitask effectively.Key Responsibilities:
- Manage and repair technology hardware, including computers, printers, and scanners, while maintaining accurate hardware production inventories and spare stock.
- Troubleshoot software issues as needed and adhere to all documented processes.
- Travel to off-sites to provide support and assist with project assignments to implement new technologies or hardware.
- Provide on-call and project support as needed, and assist with the movement of I&T assets.
Requirements:
- Demonstrate a deep understanding of the technical environment and its business return.
- Strong written and oral communication skills.
- Ability to keep up to date with technology developments and inform clients of potential impacts.
- Self-management and prioritization skills, with the ability to work under pressure and multitask.
- Good problem-solving skills and high motivation.
- Maintain a clean and orderly work environment.
- Ability to take direction from leads and react to downtimes in the environment.
- Possess a valid driver's license and provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
- Bachelor's degree in computer science, telecommunications, or information sciences, and 3 years of experience, or 6 years of relevant work experience.
Nordic is an equal opportunities employer.
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