Technology Support Specialist
1 month ago
East Carolina University is seeking a highly skilled Technology Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our faculty, staff, and students.
Job Summary:The Technology Support Analyst will work closely with our team to image PC and Macintosh computers to university standards, facilitate replacement of new machines, and perform inventory of new systems and accessories. You will also assist the computer labs team with hardware and software configuration of PCs and Macintosh systems, using enterprise tools to configure and manage these systems.
Key Responsibilities:- Provide technical support to faculty, staff, and students via phone, email, and in-person
- Image PC and Macintosh computers to university standards
- Facilitate replacement of new machines and pickup of old machines
- Perform inventory of new systems and accessories
- Assist the computer labs team with hardware and software configuration of PCs and Macintosh systems
- Use enterprise tools to configure and manage systems
- Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field
- Or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field
- Or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution
- Or an equivalent combination of education and experience
- Experience with Windows and MacOS imaging
- Hardware, software, and network troubleshooting
- Desktop automation via scripting and enterprise level printing support
- Learning new tools as technology changes, being adaptable to changes in technology and possessing an intermediate troubleshooting skill set
- IT certifications
East Carolina University offers a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and detail-oriented individual who is passionate about providing excellent technical support, we encourage you to apply for this exciting opportunity.
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