IT Lead SAP – Sales and Service

3 weeks ago


Rockford, United States Hydraulic Technologies Full time

GENERAL SUMMARY


The IT Lead SAP – Sales and Service is responsible for overall support of SAP Order to Cash, Customer Service, and eCommerce application systems. Responsibilities include identifying improvements in business processes, implementation, training, and documentation. This role requires strong analytical skills, attention to detail, a deep understanding of SAP system knowledge, and the ability to work collaboratively with cross-functional teams.



PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)


  • Support the SAP Order to Cash Modules for day-to-day business activities and help to implement new projects.
  • Support the Customer Service and eCommerce applications with a focus on the integration with SAP for day-to-day business activities and help to implement new projects.
  • Manage the SAP Managed Service Provider(s) resources to mitigate incidents and implement improvements in the SAP Order to Cash Modules and Customer Service and eCommerce Applications.
  • Coordinate with Vendors to support integrated applications related to SAP Order to Cash Modules and Customer Service and eCommerce Applications.
  • Work with other resources in optimizing the business process for more efficient SAP utilization.
  • Identify improvements in business processes, and work with business users and technical resources to implement the same.
  • Translates requirements and functional specifications into technical solutions (specifications, tested code, technical documentation).
  • Participate in project blueprint workshops to support requirement gathering, fit gap analysis and preparation of solution alternatives.
  • Assist business users with specific data analytics, identify anomalies in business operation based on data and report the findings in a timely manner.
  • Ability to support business in post-go-live stages of projects.
  • Document business process, train users on proper usage of the system.
  • Advise IT and Sr. Management of any issues along with proposal to address the same.

The above listed responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or duties required. Employee will be expected to perform other duties as assigned.


What do you need?

  • 10+ years of overall business analyst experience in SAP SD/AR in SAP ECC environment.
  • Must be able to communicate with all levels of the organization including the ability to explain technical processes and concepts to non-technical user groups.
  • Bachelor’s degree in business, information technology, or related field preferred.
  • Experience and understanding of the following end to end processes:
  • Customer, Pricing, and Shipping Master Data.
  • Sales, Contracts, Pricing, Rentals, Deliveries, and Billing
  • Well-versed with all integration points between SAP SD and other SAP modules like MM, LE and FICO
  • Experience with integration to external Customer Service and eCommerce application preferably HubSpot and WooCommerce
  • Experience with integration technology: EDI, Webmethods, CI, SFTP, etc…
  • Experience with Sales Order Automation Technologies
  • Experience working in a team as well as independent environment.
  • Takes initiatives and self-motivator. Ability to identify and understand business problems and offer viable solutions to address the same.
  • Effective presentation skills.
  • Ability to establish, build and maintain relationships with individuals at all levels of the organization.
  • Good documentation skills and ability to create documents for blueprinting, configuration, test cases, defect resolution and training materials.


About the Benefits:


  • Competitive Pay and Bonus Structures.
  • Medical, Dental, Vision Plans.
  • Life Insurance.
  • Retirement Savings Plans with Company Contributions.
  • Competitive Vacation and Floating Holiday Days Off.
  • Full-Time Opportunities with Benefits.
  • Professional Development Programs.
  • Tuition Reimbursement Program.
  • Parental Leave and Adoption Support.



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