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Assistant General Manager
4 weeks ago
Property Location:
1380 East Sixth Street - Cleveland, Ohio 44114
YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 26 states. But our dedication to treating guests and team members like family has never wavered.
So Much More®
Award-winning -Ranked among Forbes' Best Midsize Employers (2023)
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
WHAT YOU CAN EXPECT FROM US
- Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
WHAT YOU WILL DO
Leads and coordinates all aspects of housekeeping and laundry services, driving exceptional guest and team member satisfaction to deliver unparalleled +1 service. Champions a culture of quality excellence across guest rooms, laundry, public areas, meeting spaces, and departmental areas. Empowers and fosters a team dedicated to upholding the highest standards of integrity, service, and hospitality for guests, colleagues, and customers.
- Cleaning Expertise: Thorough knowledge of guest room cleaning methods and laundry service operation.
- Chemical Safety: Knowledge of proper use and storage of cleaning chemicals
- Equipment Operation: Understanding of equipment like vacuums, commercial washers, and dryers.
- Leadership: Ability to lead the Housekeeping team to achieve exceptional quality, cleanliness, and surpass Drury standards.
- Communication: Clear communication skills in English, both written and verbal.
- Travel: May require some travel.
WHAT WE EXPECT OF YOU
- Passion to serve others and exceed our guests’ expectations
- Bachelor’s degree in hospitality, business, or related field preferred
- Minimum of one-year supervisory experience with demonstrated leadership success. Hotel housekeeping experience preferred
Rise. Shine. Work Happy.™
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