Claims Supervisor, Field Auto Appraisal
3 days ago
Claims Supervisor, Field Auto Appraisal
The role of the Auto Appraisal Supervisor is to lead, oversee, and regulate the operations within their unit. This position is situated in the State of Massachusetts and involves the management of 5-7 direct reports. Ideally, the sought-after candidate would be conveniently located within reasonable driving distance of the Boston, MA office. The Supervisor is entrusted with ensuring that the investigation, coverage assessment, damage evaluation, settlements, and negotiations align with 212 CMR 2.00 and the company's established policies and procedures. The primary focus of the role is to drive activities that contribute to achieving the Claim Department's objectives related to loss containment, service excellence, and expense management.
In the daily execution of responsibilities, the Appraisal Supervisor engages in a blend of technical and administrative tasks specific to their unit. Key elements include conducting re-inspections, participating in ride-alongs with staff, and analyzing various management reports. Through these activities, the Supervisor assesses program compliance and identifies opportunities for improvement, generating action plans as needed. Effective communication and reporting of observations to the Claims Director are crucial aspects of the role. Additionally, the Appraisal Unit Supervisor actively interacts with customers, claimants, and vendors, playing an integral part within the Independent Agent Division of Plymouth Rock.
Essential Functions and Responsibilities
- Directs and controls work of their unit and other areas assigned. Audit casework in the unit and office for quality assessment. Complies with the Companies Quality Assurance program to identify problems, provide direction and critique performance of the unit members. Provide feedback and training to the staff based on results. Review and approve damage and settlement amounts that exceed staff's authority levels.
- Monitor assignments and workflow to ensure timely service, efficiency and the quality of work product.
- Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures.
- Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs.
- Re-inspect automobile losses for accuracy and provide feedback and training to staff based upon the re-inspection results. Re-inspections are on estimates completed by staff and independent adjusters, as well as body shops and contractors.
- Review data and reports and generate reports and analysis to assess the staff's quality of work product and to determine why objectives are or are not being met.
- Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation.
- Complete special projects as assigned by management.
- Make recommendations to management for promotions, staff size, staffing changes, salary administration. May participate in the hiring of new employees.
- General day to day administrative recording keeping and compliance requirements.
- Responsible for overseeing and monitoring performance of company's business partners as necessary.
- Review and approve expense accounts submitted by staff.
- Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.
Qualifications and Education
- Five plus years of auto estimating experience preferred
- Three plus years of supervisory experience
- Bachelor’s degree preferred from a four-year College or University.
- ICAR or other Collision Damage Training
- A combination of education, experience and appraisal coursework/certifications will be considered in lieu of a degree
- Must be proficient with Microsoft office Suite Products and Auto Estimating Software.
- Mitchell Estimating Experience a Plus
- Must possess a valid driver’s license in good standing. The successful candidate may be required to obtain out of state appraiser licenses.
- MA State Appraiser License Required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
-
boston, United States Plymouth Rock Assurance Full timeClaims Supervisor, Field Auto AppraisalThe role of the Auto Appraisal Supervisor is to lead, oversee, and regulate the operations within their unit. This position is situated in the State of Massachusetts and involves the management of 5-7 direct reports. Ideally, the sought-after candidate would be conveniently located within reasonable driving distance of...
-
boston, United States Plymouth Rock Assurance Full timeClaims Supervisor, Field Auto AppraisalThe role of the Auto Appraisal Supervisor is to lead, oversee, and regulate the operations within their unit. This position is situated in the State of Massachusetts and involves the management of 5-7 direct reports. Ideally, the sought-after candidate would be conveniently located within reasonable driving distance of...
-
Inside Auto Damage Appraiser
3 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. Appraisals will be completed from our CarPics program and consist of minor damage accidents and obvious total losses. The Appraiser will be required to provide a high level of customer service...
-
Inside Auto Damage Appraiser
3 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. Appraisals will be completed from our CarPics program and consist of minor damage accidents and obvious total losses. The Appraiser will be required to provide a high level of customer service...
-
Inside Auto Damage Appraiser
3 weeks ago
Boston, United States Plymouth Rock Assurance Full timeThe Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. Appraisals will be completed from our CarPics program and consist of minor damage accidents and obvious total losses. The Appraiser will be required to provide a high level of customer service...
-
Claims Representative, Auto Total Loss
2 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...
-
Claims Representative, Auto Total Loss
2 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...
-
Claims Representative, Auto Total Loss
3 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...
-
Claims Representative, Auto Total Loss
3 months ago
Boston, United States Plymouth Rock Assurance Full timeThe Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...
-
Auto Property Claims Adjuster
1 month ago
boston, United States CyberCoders Full timePosition Overview: The Auto Property Claims Adjuster - Complex PD is responsible for the timely and accurate assessment and settlement of auto property claims for complex damage. This position requires someone with strong problem-solving and negotiation skills, as well as the ability to accurately interpret policy coverages.Key ResponsibilitiesConduct...
-
Appraiser II, Material Damage
2 weeks ago
Boston, United States Mapfre Full timeThe Material Damage team is hiring in the Eastern, MA territory We are looking for experienced/licensed Appraisers who are I-CAR certified. Join a well respected management team, with an employee-focused operation. Sign-On Bonus and Salary commensurate with experience. Must have a valid MA Appraiser license. Job Summary Evaluate vehicle damages to provide...
-
Claims Representative
2 weeks ago
Boston, United States Plymouth Rock Assurance Full timeOverview: A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Claims Representative - Complex Personal Auto Property Damage We are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office. The Claims...
-
Claims Representative
3 weeks ago
Boston, United States Plymouth Rock Assurance Full timeOverview:A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Claims Representative - Complex Personal Auto Property DamageWe are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office.The Claims...
-
Claims Representative
2 months ago
Boston, United States Plymouth Rock Assurance Full timeOverview: Claims Representative - Complex Personal Auto Property Damage We are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office. The Claims Resolution Specialist is responsible for the investigation, evaluation and disposition of first and third party personal auto property damage...
-
Claims Representative
2 months ago
Boston, United States Plymouth Rock Assurance Full timeOverview: Claims Representative - Complex Personal Auto Property Damage We are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office. The Claims Resolution Specialist is responsible for the investigation, evaluation and disposition of first and third party personal auto property damage...
-
Associate Claims Representative, Desk
2 weeks ago
Boston, United States Plymouth Rock Assurance Full timeOverview: Considering making an application for this job Check all the details in this job description, and then click on Apply. Responsibilities Include: Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim Department Proactive communication and setting of accurate claims length expectations Conducting...
-
Associate Claims Representative, Desk
2 weeks ago
Boston, United States Plymouth Rock Assurance Full timeOverview:Considering making an application for this job Check all the details in this job description, and then click on Apply.Responsibilities Include:Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim DepartmentProactive communication and setting of accurate claims length expectationsConducting accurate...
-
Associate Claims Representative, Desk
2 weeks ago
Boston, United States Plymouth Rock Assurance Full timeOverview:Considering making an application for this job Check all the details in this job description, and then click on Apply.Responsibilities Include:Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim DepartmentProactive communication and setting of accurate claims length expectationsConducting accurate...
-
Boston, Massachusetts, United States Plymouth Rock Assurance Full timeJob Summary:Plymouth Rock Assurance seeks a seasoned claims professional to join our dynamic team as a Liability Claims Resolution Specialist. In this critical role, you will be responsible for delivering exceptional results in homeowner liability claims.About the Role:This is a challenging and rewarding position that requires strong negotiation and...
-
Claims Representative, Liability
2 months ago
Boston, United States Plymouth Rock Assurance Full timeOverview: If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here...