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Franchise Operations Manager

3 months ago

Scottsdale, United States KidStrong Full time

 WHAT IS KIDSTRONG? 

At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words… kids who will win at life 

 

Kidstrong is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. 

 

THE ROLE & SCHEDULE

  • We are looking for coaches with an athletic or coaching background who ideally have experience coaching kids ages 15 months - 11 years old
  • KidStrong Director would focus on coaching children on brain, physical, and character development that stems from evolving monthly curriculum
  • Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum 
  • Set schedules for the coaching staff
  • Assess and evaluate center coaches' performances and execution
  • Our classes run typically weekdays 9 am -11 am and evenings until 7 pm, and weekends are typically from 8 am through lunch/noon. 
  • Opportunity for a flexible work schedule depending on studio needs. 
  • Additional opportunity to increase scheduled hours through private party coaching hours.
  • Prior experience as a pediatric OT/PT is a plus, but not required

DIRECTOR RESPONSIBILITIES 

  • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates for your center
  • Ensure candidates complete all paperwork and compliance as required by law
  • Lead training practicals for new coaching candidates
  • Lead coaching candidates through the training process and required evaluations
  • Ensure coaching evaluations are up to date on a 30/60/90 model
  • Develop coaches through informal feedback on a weekly basis
  • Create and ensure staffing needs for the center are met and the team is fully staffed while continually pipelining future talent
  • Provide support and be available for the team through Slack
  • Monthly deep cleaning of the center and all equipment
  • Attend weekly leadership meetings with Area Developers and/or General Managers
  • Attend the monthly HQ programming rollout to learn next month's programming
  • Lead center-level programming rollout and train staff on next month's programming
  • Partner with the Sales Manager on the center's needs, KPIs, inventory, and growth
  • Achieve Director Certification through the HQ Training and Certification team
  • Coach class sizes of 6 to 15 children, age groups range from roughly 12 months old to 11 years old
  • Greet students as well as the parent(s)/guardian(s) individually prior to and at beginning of class
  • Maintain a dynamic, fun, motivational, and professional demeanor when leading class
  • Demonstrate and manage the implementation of various exercises
  • Teach the KidStrong curriculum as provided by the HQ programming team
  • Must be able to ensure classes both start and end on schedule and follow the appropriate pace of curriculum
  • Ensure cleanliness of the center including the lobby, bathrooms, and blue floors - this includes taking out the trash, sweeping and mopping, wiping down equipment, and sanitizing the mat at the end of a shift
  • Effectively use the KS Coach’s App to record class data and provide records of data for parents (attendance, awards, etc.)
  • Communicate professionally with co-workers in Slack, our company messaging system, including periodic checks of messages when not in centers
  • Complete trainings through FranConnect as required by the HQ Training and Certification team
  • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
  • Must be comfortable working "hands-on" with kids to ensure proper technique and ensure student safety.
  • Assisting parents of students, ages 3 and younger, with the direction and flow of a class
  • Attend monthly center staff programming meetings to receive training for next month's curriculum
  • Attend additional mandatory staff meetings as required by Director
  • Learn and manage Coach KidStrong Academy - special classes held by centers when local schools are not operating (for example Winter Break, Summer Break)
  • Attend monthly center staff programming meetings to receive training for next month’s curriculum

 

JOB QUALIFICATIONS

  • Passion for working with children is non-negotiable
  • Previous experience in management is preferred but not required
  • Prior experience coaching students within the appropriate KidStrong age group is preferred
  • Prior experience speaking to and educating parents on the KidStrong curriculum 
  • Intermediate knowledge of physiology, exercise techniques, and body mechanics
  • CPR certified
  • Positive, motivating, and effective interpersonal communication skills
  • Self-starter who just gets a job done
  • If you enjoy the spotlight, this position was meant for you