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IT Support Level 1
4 weeks ago
Job Description: IT Support Services Technician I
Salary: $45,000 to $50,000
Work Location: Kansas City, On site
Job Type: Direct hire
Position Summary:
Are you ready to dive into the world of IT support and make a real difference? We're looking for a Level I IT Support Services Technician to join our client's dynamic team and become the hero behind the scenes for our Support Center and Retail locations.
Responsibilities:
- Answering, evaluating, and prioritizing incoming calls, emails, and ticket requests from users experiencing problems with computer-related technologies.
- Conducting research and guiding users through diagnostic procedures to determine the root cause, all while delivering top-notch service with a smile.
- Managing all employee logins, approvals, emails, and menu level accounts like a pro.
- Logging and tracking calls using a problem management database and maintaining historical records with precision.
- Identifying and resolving POS hardware problems swiftly, ensuring seamless operations across our store locations.
- Actively communicating and interfacing with escalation teams to ensure all issues are resolved promptly, because downtime is not in our vocabulary.
- Maintaining an in-depth knowledge of all supported systems and services, staying ahead of the curve in the ever-evolving world of technology.
- Generating ideas to enhance and revolutionize the support we deliver, because we're not just here to meet expectations, we're here to exceed them.
Ready to join a team where your skills will shine and your contributions will be celebrated? Apply now and embark on this exciting journey with our client together
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