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Change Management Analyst
1 month ago
Roles and Responsibilities:
- Experience working with organizations of size similar to the client's to assess impacts, identify changes needed, and implement an action plan to move from current ‘as-is’ process to new ‘to-be’ process.
- Experience evaluating the impact of the changes on each agency by collaborating with BEST functional teams, System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing business processes.
- Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with agencies, identify resources and barriers or areas of support.
- Assist in identifying a team of agency champions who will work with the Readiness Team to prepare their organizations for change. This includes providing support in security provisioning steps and other necessary tasks.
- Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the assessment results to inform updates for the project plan and rollout and deployment strategy. Responsible for facilitating change network meetings, including educational sessions with agency stakeholders and system end-users to prepare their transition from existing processes to the new enterprise-wide business processes and financial solution. Track attendance and engagement during these sessions and provide coaching to champions as needed on change management topics.
- Apply a structured approach to complete change readiness interviews. These interviews will help assess the readiness of individuals and teams for the upcoming changes.
- Create agency-specific readiness plans that include various aspects such as communications dissemination, organizational and operational readiness, technical readiness, and user security provisioning and training.
- Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or potential risks and offer alternatives, possible solutions or mitigation plans.
- Develop and maintain effective relationships with program team members, agency employees, and stakeholders.
- Partner with BEST Technical Workstream to manage and update a list of technical and operational readiness-related tasks that agencies must be complete prior to go-live including such items as interfaces to and from the new solution, data warehouse queries or extracts, and reports that the agency will need to run from the online system.
- Work with agency champions to provide post-implementation support, identify issues, and mitigate risks.
Qualifications:
- Experience with transformational change initiatives and how to prepare people for technology change.
- Capable of building trusted relationships with front-line leaders and employees at all levels.
- Good business acumen and understanding of organizational issues and challenges.
- Ability to influence others and move toward a common vision or goal.
- Experience working with clients to assess impacts and identify changes needed to move from current “as-is” process to new “to-be” process.
- Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
- Well-developed presentation, communication (oral and written) and interpersonal skills.
- Must be a team player and able to work collaboratively with and through others.
- Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel, Power Point and Outlook.
- Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and overlay as-is process on new to-be process.
- Extensive travel to different state agencies, within the Commonwealth, may be required.
- The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon current activities.
Preferred Qualifications:
- Basic understanding of financial business process functions particularly in large public sector organizations. Some functions include:
- Chart of Accounts
- GAAP reporting
- Federal Grants Management
- Project Management
- Asset and Inventory Tracking and Management
- Procurement and Contracting
- Billing and Accounts Receivable
- Data Reporting and Analytics
