Change Management Consultant

14 hours ago

Boston, United States Mindlance Full time

Position Details:

Term: 12 Months (with possible extension)

Work Model: 4 days a month Onsite

Working Hrs: 37.5hrs/week



Position Summary:

The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners responsible for preparing agencies for rollout of the new financial solution. They assess the readiness of agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts.



Specific Duties:

  • Experience working with organizations of size similar to assess impacts, identify changes needed, and implement an action plan to move from current ‘as-is’ process to new ‘to-be’ process.
  • Experience evaluating the impact of the changes on each agency by collaborating with BEST functional teams, System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing business processes.
  • Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with agencies, identify resources and barriers or areas of support.
  • Assist in identifying a team of agency champions who will work with the Readiness Team to prepare their organizations for change. This includes providing support in security provisioning steps and other necessary tasks.
  • Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the assessment results to inform updates for the project plan and rollout and deployment strategy.
  • Create agency-specific readiness plans that include various aspects such as communications dissemination, organizational and operational readiness, technical readiness, and user security provisioning and training.
  • Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or potential risks and offer alternatives, possible solutions or mitigation plans.
  • Work with agency champions to provide post-implementation support, identify issues, and mitigate risks.



Required Skills:

  • Experience with transformational change initiatives and how to prepare people for technology change.
  • Capable of building trusted relationships with front-line leaders and employees at all levels.
  • Good business acumen and understanding of organizational issues and challenges.
  • Ability to influence others and move toward a common vision or goal.
  • Experience working with clients to assess impacts and identify changes needed to move from current “as-is” process to new “to-be” process.
  • Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
  • Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel, Power Point and Outlook.
  • Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and overlay as-is process on new to-be process.
  • Extensive travel to different state agencies, within the Commonwealth, may be required.



Minimum Entrance Requirements:

Bachelor’s degree in related field with 3 - 5 years’ experience with change management coordination in a large organization





“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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