Customer Relationship Management Business Analyst

1 month ago

Miami, United States US Tech Solutions Full time

Job Details:


Job Title: Business Analyst III

Duration: 12 months contract

Location: Miami, FL (On-site)

Pay Range: $50 to $55.00/hour on W2 without benefits


Description:

The ideal candidate will thrive in a dynamic and fast-paced environment, be comfortable tackling new internal business operational challenges, drive results quickly, have sophisticated project management and communication skills, and is deeply passionate about the Company.


Responsibilities

  • Own and manage the Configure, Price, Quote process:
  • Manage for key clients in Salesforce; co-own/support end-to-end development of data quality workflows.
  • Consult and liaise with various stakeholders across orgs and teams to gather and confirm business requirements
  • Prioritize critical business requests and negotiate with the business on competing requirements
  • Manage database updates based on stakeholder requests.
  • Drive prioritization, process improvement and efficiencies:
  • Recommend, design and independently implement current and future-state business processes.
  • Develop a deep understanding of the business and connect the dots between teams to identify areas for improvement, efficiency, and collaboration.
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
  • Stakeholders and change management:
  • Work closely with stakeholders, and with Technical teams directly to architect technology solutions to meet client needs.
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
  • Change management; provide SME support to system and/or process changes to key stakeholders.
  • Build and scale insights:
  • Independently derive insights from large data sets and communicate recommendations to varied audiences, including preparing presentations for senior leadership.
  • Develop insights from Salesforce data and dashboards for partner and client-facing team


Minimum Qualifications

  • Proficient in English
  • Salesforce Admin Certification
  • Located in Miami, with proven experience working with stakeholders across North America and LATAM countries
  • Advanced experience with SFDC Configure, Price, and Quote (CPQ).
  • 8+ years’ experience in business or sales operations, analytics or planning.
  • Demonstrated problem solving skills.
  • Experience proactively providing practical business insights and implementing solutions from diverse, complex business processes.
  • Proven experience in independently driving end-to-end process implementation, including managing across multiple XFN partners simultaneously and influencing senior stakeholder buy-in.
  • Advanced organizational, change and project management skills.
  • Advanced Excel spreadsheet modeling skills, and adept in Microsoft/Google office tools.
  • Strong communication skills to senior leadership.
  • Must be self-driven and able to work independently.


Preferred Qualifications

  • Speaks Spanish and/or Portuguese
  • Experience in establishing operational discipline and rhythm for businesses and teams
  • Advanced SQL knowledge. Knowledge in reproducing or scaling analyses
  • Bachelor’s degree in engineering, economics, business, or other quantitative or process disciplines
  • Proven experience leading/influencing stakeholders at different levels of an organization


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Internal Job ID: 24-22532


Thanks and Regards,

Anmol Singh


Email: anmol.singh@ustechsolutionsinc.com

URL: www.ustechsolutions.com


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International Locations: UK l Canada I India I Singapore I Australia

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