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Personal Computer Technician

3 months ago

Phoenix, United States Tech One IT Full time

Role: PC LAN Technician I

Location: Phoenix, AZ

Duration: 12 months contract

Required skills:

Active Directory, ServiceNow, desktop, windows, Imaging, ticket, asset management

Summary:

The device refresh project technician is part of a team responsible for supporting the deployment, setup, configuration, and quality assurance for Maricopa County Desktop Refresh Project (DRP). The DRP consists of laptops, desktops, monitors and peripherals that will need to be deployed to 30+ Maricopa County departments in a scheduled manner. DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple county department, with customer liaisons and other stakeholders. This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program. The team member will assist in updating the ServiceNow Asset Management (SNAM) portal with required details. The team member will assist in analyzing the current SNAM data and correcting within their limits of responsibility or providing to the Asset Manager the corrections needed. The team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation, status reports, estimates, timelines, end user documentation, etc. This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues. The team member will also be responsible for product inventories, processing device recycling requests and handling one-off issues as they arise.

Skills Required

  • Image/ Reimage Laptop-Desktops
  • Manage Outgoing and Incoming Inventory
  • Move equipment to multiple locations.
  • Complete break-fix and quality assurance checks
  • Install applications locally and through Microsoft SCCM
  • Contact vendor for service.
  • Communicating with end-customers and speaking in plain language
  • Assist with service calls from vendors.
  • Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc.
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • Asset Management data updates
  • Asset Management analysts

Experience Required

  • Proficient with active directory to add, move and change objects within containers.
  1. Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment.
  2. Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.
  3. Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
  4. Strong analytical and problem-solving skills.
  5. Strong working knowledge of audit procedures and an understanding of basic financial principals.
  6. Working knowledge of ServiceNow
  7. Understanding of Asset Management and Configuration Management
  8. Strong knowledge of inventory process controls in a warehousing / distribution environment.
  9. Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11.
  10. Demonstrated ability to handle multiple tasks and competing priorities at the same time.
  11. Ability to prioritize and set goals to achieve company objectives.
  12. Experience with enterprise level service desk ticketing systems.
  13. Maintain a positive, team-oriented attitude and instruct others in the proper met.
  14. Punctual and self-starter.

Education Required

Required: High school diploma