Logistics Account Manager

2 weeks ago

Chattanooga, United States Taimen Transport Full time

About TAIMEN


TAIMEN Transport, LLC, is a world-class 3PL seeking energetic, goal-oriented driven candidates who are motivated to build something special with us. Our team of River Wolves are powered by industry-leading cloud technologies and are committed to finding innovative, meaningful, and practical ways to make both our customers and our employees lives easier through the latest technology and advances in the logistics field. 


Our customers are shipping companies, trucking carriers across the US, and logistics capacity providers around the globe who will rely on your service and the Taimen family to provide solutions to their transportation challenges.

At TAIMEN, we take tremendous pride in our employees and strive daily to be an employee-centric organization with excellent opportunities for personal growth. We believe in working hard, striving to be the best daily, and celebrating our successes together while recognizing that the strength of our business lies in us being better together. We work equally hard to be a place you enjoy coming to work daily and a culture where you feel supported and are treated fairly. 


Our Value Pillars:

• Be the Best – Dedicated to Excellence Every Day.

• Relentless Positivity – Dream Big. Believe. Put a Smile on Someone’s Face Today.

• Grit – Work Hard. Never Settle. Never Quit.

• Create Solutions – Bring Value and Innovate to Improve.

• Family – Culture Comes First


What You Will Be Doing

TAIMEN’s Logistics Account Managers play a key role in our organization’s success by serving as a liaison between our customers and carriers. Logistics Account Managers are responsible for building their individual book of business through new customer acquisition and existing customer revenue growth, overseeing and facilitating shipments on behalf of customers, and negotiating between customers and carriers to help secure better rates for customers we serve. Energy, honesty, optimism, and grit will be integral aspects of long-term success in this role as we look to build future leaders in at Taimen and across the communities we call home. 

What Success in the Role Entails


To be successful in this role, you will need to be able to:

• Oversee each step of TAIMEN’s freight sales process to include identifying prospective customers, soliciting freight sales, negotiating truckload rates with customers and carriers, finding available carriers, and communicating with customers and carriers throughout the pickup and delivery process

• Provide outstanding customer support by monitoring loads in transit as well as providing consistent, reliable communications with your carriers and customers

• Build a book of business and serve as the lead point of contact for all customer, external partner, and internal team communication

• Deliver a world-class experience to customers and partners by providing the absolute best service in the logistics industry

• Lead efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs

• Collaborate with teammates on the sales floor and in ongoing training to grow individually and learn new industry

• Promote and educate others on Taimen’s core values

• Follow company policies, standards and procedures at all times

• Perform other related duties as assigned


Ideal Candidates

The ideal candidate who will be invited to join TAIMEN will be highly self-motivated, professional, experienced, reliable, ambitious, and capable of managing their workload and prioritizing tasks in a fast-paced sales environment.

This position is an ideal fit for an individual who possesses the following attributes:

• High school diploma or equivalent required.

• Experience in a transportation industry role, such as an Account Manager, Dispatcher, Logistics Coordinator, etc. preferred.

• Experience managing business dealings via phone (e.g., prior jobs involving cold calls, inside sales, customer service, etc.)

In addition to the description of “Ideal Candidates” and other attributes listed above, the following qualifications and skills apply:

• Comfortable making cold calls (average of 70 calls daily) and consistently demonstrate superior communication skills

• Motivation to grow individually and as one team 

• Ability to think quickly on your feet, work in a fast-paced environment while providing solutions when presented with unforeseen challenges

• Demonstrated ability to meet sales targets

• Strong negotiation skills and self-confidence

• Solid commitment to ethical practices and holding others to the same standard

• Proficiency with managing full sales cycle

• Prioritization of tasks and delegation of them when appropriate

• Capacity to learn TMS and other software programs

• Above average math skills

• Strong attention to detail, organization, and time management skills

• Capability of making informed, independent decisions

• Excellent verbal and written communication skills

• Flexibility and teamwork skills 

• Proficiency with Microsoft Office Suite


Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.


Travel Requirements

Some local travel and occasional out of town travel will be required from time-to-time.


Equal Opportunity Employer


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