Information Technology Specialist

1 week ago

Rochester, United States BayInfotech Full time

Responsibilities:

The most successful Systems Engineer (this particular role) shall:

  • Respond to end-user support requests and apply standard remedies per RHA’s Standards; doing so with empathy and expressing dignity in their interactions.
  • Use experiences gathered during end-user interactions to suggest more widespread process and standards improvements.
  • Leverage both in-person and electronic means to interactively diagnose and resolve issues.
  • Be/become expert at using RHA’s approved toolsets to perform their tasks; avoiding custom or “one-off” solutions without prior consultation with higher level IT staff.
  • Be skilled within the Microsoft Windows 10/11 and Google Android ecosystems.
  • Be skilled at building images for, deploying, and managing laptops (Dell), tablets (Samsung), and cell phones (Samsung).
  • Be skilled within the Microsoft365/Azure and Cisco product ecosystems.
  • Be able to configure, monitor and maintain both physical and virtual network servers.
  • Perform user account maintenance within the Microsoft365 and hybrid Active Directory/Azure Active Directory management consoles.
  • Be empowered and willing to travel to other RHA sites to perform IT Department related tasks.
  • Be acquainted with and apply industry best practices in regard to IT processes and the handling of confidential information.
  • Interact with outside vendors and contractors, monitor case progress, escalate as needed, managing the relationship through full case completion.
  • Be available and responsive during non-traditional work times when called upon.
  • Assure that all owned tasks are fully completed to the requester’s satisfaction.


TYPICAL WORK ACTIVITIES:

  • Evaluates and recommends resolution of current hardware and software configuration issues;
  • Leads development of software and hardware configuration, deployment, and administration procedures and practices;
  • Establishes client access to networks, with individual security access based on predefined guidelines, and resolves basic connectivity problems;
  • Identifies, diagnoses, and solves user network, telecommunications, and other software and hardware problems, including production halts, printer problems, and other network malfunctions;
  • Installs, configures, and customizes a variety of network and other hardware and software systems, at all RHA locations;
  • Manages, designs, and maintains website and intranet; Maintains web filter and user profiles to monitor/limit web access;
  • Evaluates networks and recommends improvements;
  • Researches and recommends new hardware and software; Develops and tests required hardware, operating system, and application configuration requirements;
  • Writes procedures and work instructions, for IT Department and for RHA end users;
  • Leads development of deployment, support, and maintenance procedures; Monitors ongoing network performance and maintains records of system activities.

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of desktop operating systems and affiliated software components, services, protocols, and technologies;
  • Knowledge of virtual server environment; Knowledge of PDA devices;
  • Knowledge of website design: Ability to think logically and creatively;
  • Ability to maintain an understanding of client computing deployment, configuration, upgrade, and integration concepts;
  • Ability to analyze, diagnose, and solve computer operation and/or system problems;
  • Ability to read and understand technical materials;
  • Ability to write procedures and work instructions;
  • Ability to work independently, managing time and meeting deadlines.

FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:

  • All the entry level KSA’s PLUS: Knowledge of department policies, practices, and procedures; Knowledge of security standards and procedures, data storage, and backup/recovery procedures; Knowledge of RHA’s network operating systems, hardware and software, network sites, and telecommunications systems.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in Computer Science (or a closely related field) AND three (3) years of work experience supporting or maintaining computer systems, through troubleshooting user problems.

OR

  • Associate’s degree in Computer Science (or a closely related field) AND four (4) years work experience as stated in (A).

SPECIAL REQUIREMENT:

  • A valid New York State Class D driver’s license is required at time of appointment. This license must be maintained throughout the appointment to this title.

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