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Catering Sales Manager

4 months ago

College Park, United States The Hotel at the University of Maryland Full time

GET TO KNOW HOTEL ARUNDEL:

The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors.

WHAT WE ARE LOOKING FOR:

A self-reliant, high-energy catering professional that can identify, target, solicit and create relationships to book and detail catering events and programs at the hotel. This position directly solicits new catering customers through traditional and non-traditional sales techniques as well as handles incoming inquiries, so the ability to handle multiple segments and business types is essential. The ideal Catering Sales Manager will be able to effectively handle contracting, planning and coordinating special events and meetings while assuring the highest level of customer service. With a focus on social catering, the ideal leader will have experience with weddings and similar social catering businesses with an ability to create unique experiences for our guests.

WHAT WE EXPECT FROM YOU:

  • Actively prospect/solicit and qualify new catering business for the hotel
  • Negotiate food and beverage rates, guest room rates as appropriate, meeting room rental, function space, and/or hotel services within approved booking guidelines
  • Accurately produce and/or review all catering contracts and/or Banquet Event Orders (BEOs)
  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients
  • Regularly attend industry meetings/networking events to obtain new business and gain knowledge on industry trends
  • Ensure proper collection of funds for meetings and events, both directly with the client and with the hotel's accounting team
  • Acts as the liaison between client and operating departments to ensure a successful event and to generate repeat business
  • Attend hotel meetings as it relates to the position -- including BEO meeting, Accounting Meeting, departmental meetings and trainings, Food and Beverage meetings, etc.
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor. ensure unresolved incidents are reported to Manager/Supervisor
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  • Availability to work during peak operating times, i.e.: Weekends, Nights, and Holidays
  • Work as a team member to ensure our guests have the best possible experience
  • Understand the company's emergency procedures and be able to apply them when necessary
  • Lead by example, be a positive example for team in action and attitude
  • Encourage effective teamwork
  • Work collaboratively with others to analyze and improve work processes
  • Promote positive interaction with all levels of management and vendors
  • Develop and adhere to annual action plan/quarterly SMART plans
  • Contribute to team/company engagement efforts
  • Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

  • Knowledge of hotel food and beverage operations
  • Excellent written and verbal communication skills
  • Ability to perform basic arithmetic and mathematical calculations
  • Organized and detail-oriented
  • Excellent time management skills
  • Excellent interpersonal skills
  • Sound leadership and managerial skills
  • Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
  • Technical knowledge and competency in necessary systems and software: [Microsoft Office, Delphi FDC, Cvent]

REQUIREMENTS

  • 2-3 years of demonstrated Catering Sales experience, preferably in a hospitality or food and beverage environment with meeting space exceeding 10,000 square feet
  • High School Diploma or equivalent required. Associate degree in relevant field preferred


BENEFITS

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.


Southern provides:

  • A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
  • Company paid Group Term Life and AD&D Insurances
  • Traditional and ROTH 401(k) with Company contribution
  • Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
  • Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.


Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.