Help Desk Specialist

2 weeks ago


Culver City, United States Robert Half Full time

Seeking a Help Desk Specialist on a contract basis (2+ months) or longer, to help with ticket requests, imaging of machines, O365, Active DIrectory and troubleshooting of Tier II related issues.


Duration: 2+ months

Location: Century City, CA

$30-32/hr.


Responsibilities:

  • 4-5+ years of exp. Windows 10 environment
  • Handle remote tickets and diagnose/resolve issues with users of 300+.
  • Work with staff to troubleshoot Tier 2 issues.
  • Work with Windows OS, video conferencing tools (ZOOM), MS applications, and more.
  • Comfortable with setting up new users with computers, IMAGING, office 365
  • Document/Track resolutions in the tool.
  • VPN set up and monitoring
  • Strong customer service, great communication, go getter attitude


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