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Senior Field Support Engineer– Austin, Texas
2 months ago
Senior Field Support Engineer– Austin, Texas
Salary Range – 90k – 120K
FABWORX
WHO WE ARE: We are a bold and dynamic group of people with a “why not?” attitude. Our mission is to engineer innovative and responsive solutions for advanced manufacturing while being a force for good and a place where people love to work. Today, we focus on the semiconductor industry, but tomorrow, who knows? Because “why not?”… anything is possible.
THE JOB: The Sr. Field Support Engineer is a dynamic role that supports today’s and tomorrow’s customers. This person will be a key contributor to the business’s success by providing customer services, technical innovation, and project management.
RESPONSIBILITIES:
- Customer Relationship: Act as the technical bridge between Fabworx and customers by being a trusted business partner and demonstrating an invested interest in their success.
- Project Management: Lead short and long-term projects effectively and efficiently while partnering with cross-functional business partners domestically and internationally.
- Product Line Support: Support the Fabworx product line at assigned fabs, including installation, troubleshooting, calibration, and general customer support.
- Technical Presentations: Actively seek out new solutions Fabworx can provide to the industry and collaborate with sales to deliver compelling technical presentations to current and prospective customers.
- CIP Product Opportunities: Work closely with customers to identify Continuous Improvement Program (CIP) opportunities, guiding them through discovery, development, and delivery to ensure commercial success.
- Beta Testing and Evaluations: Successfully led Beta testing and customer product evaluations to ensure satisfactory completion.
- Data Collection: Collect product field performance data and effectively communicate to cross-functional partners to support sales, product improvement, and marketing efforts.
- Training Opportunities: Partner with the Fabworx training department to develop and deliver various tool training modules to customers.
- Global Support: Actively build strong cross-functional partnerships with Fabworx international teams, customer groups, and vendors. Be available for occasional travel to other global regions to support various Fabworx activities and customers.
Education and Experience
- Qualifications: A.S. or B.S. in engineering or a related technical field.
- Experience: 10+ years of experience in semiconductor equipment, either in customer support or as a fab engineer. 7+ years of experience in successfully leading key initiatives and/or teams.
- Expertise: Good general knowledge of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT being a plus.
- Communication Skills: Strong verbal and written communication skills, including command of the English language.
- Relationship Building: Ability to independently establish and maintain relationships with customers and co-workers.
Related Traits:
- Attention to Detail: Strong attention to detail and a keen eye for identifying continual improvement opportunities.
- Self-Motivated: Self-motivated and able to thrive in a less-structured work environment that emphasizes internal collaboration.
- Growth-Oriented: Desire to be in a role with long-term growth opportunities in a low-turnover company.
- Environmental Consciousness: A conviction that industrial manufacturing can be environmentally conscious, with a commitment to contributing to Fabworx's environmental transition.
Benefits
• 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)
• Company Bonus Program
• 401(k) with Company Matching
• Flexible Scheduling Options for Family Care Needs
• Medical, Dental, and Vision Insurance and Benefits• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Health Savings Accounts and Flexible Spending Account Options
EEOC
Fabworx Solutions is an equal-opportunity employer.
