Customer Service Representative
1 month ago
JOB DESCRIPTION
Customer Service Representative
Summary
The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. This is an in-person, in-office role. This position is located in Charlotte, NC.
Primary Responsibilities and Duties
Service customer requests for quotes and orders received through multiple channels of communication.
Convert quotes to orders.
Consult with sales on commercial and technical issues as required.
Assist customers with accurate transactions and industry specific product information.
Provide conveyor recommendations and technical assistance for conveyor belting solutions.
Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
Build and expand customer relationships and help ensure replacement and increased business.
Meet or exceed departmental KPI requirements.
Handle RGAs credits and complaints as needed.
Other projects and duties as assigned.
Knowledge and Skill Requirements:
2 to 5 years of previous business to business customer service experience or college degree.
Excellent verbal and written communication skills.
Strong mathematical and technical aptitude.
Self-managed, team player, who can work independently.
Experience with a CRM, MRP/ERP System, order management and a call center environment.
Experience in a manufacturing environment desirable.
Working knowledge of Windows-based software.
Understanding part numbers, policies and products.
Compliance in price policies, discount structures and fees.
Must be able to work in the US
Competencies
Drives results and deadline driven
Detail oriented
Planning and organizing
Communicates effectively
Influence, negotiate and impact results
Key Behaviors
Are accountable to others
Have the courage to challenge the status quo
Are honest with co-workers and customers
Able to be innovative problem solvers
Are engaged team members
Add value to the Company
Expects excellence of self and others
Overserves top customers
Understands, simplifies and acts to improve processes
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
We have other current jobs related to this field that you can find below
-
Customer Service Representative
3 weeks ago
Charlotte, United States Vantage Concepts Full timeJob DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
2 months ago
Charlotte, United States Crystal Quick Services Full timeJob DescriptionJob DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...
-
Customer Service Representative
2 weeks ago
Charlotte, United States Corps Team Full timeOur client, a leading global manufacturing firm, is seeking an experienced Customer Service Representative for a fantastic opportunity to join their team for a full-time, direct hire opportunity with benefits. This role is located in South Charlotte Customer Service Representative, Customer Service, Representative, Retail, Staffing, Skills
-
Customer Service Representative
4 weeks ago
Charlotte, United States DH Pace Full timeTriage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Enter detailed informa Customer Service Representative, Customer Service, Representative, Retail, Skills
-
Customer Service Representative
3 weeks ago
Charlotte, United States The Jones Agency - Allstate Full timeOur office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking a full-time Customer Service Representative. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Enterprise Call Center Full timeJob DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures...
-
Customer Service Representative
4 weeks ago
Charlotte, United States TBC Full time**Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...
-
Customer Service Representative
1 month ago
Charlotte, United States Florida Tile Full timeThe CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed. The CSR will also a Customer Service Representative, Customer Service, Operations Manager, Representative, Branch Manager, CSR,...
-
Customer Service Representative
2 weeks ago
Charlotte, North Carolina, United States Johnson Brothers Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsCharlotte, NC - Operations time typeFull time posted onPosted 6 Days Ago job requisition idR Johnson Brothers, a national family-owned wine, spirits and beer distributor has been providing, exceptional service to our customers since...
-
Customer Service Representative
2 weeks ago
Charlotte, North Carolina, United States Cardlog Full time**Customer Service Representative** Charlotte, NC, USA Req #2127 Wednesday, April 28, 2021 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER **Job Summary:** The Customer Service Representative will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Service Representative coordinates the...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Dex Imaging Full time** Customer Service Representative** Customer Service Charlotte, North Carolina **Description** **Dex Imaging** is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We provide the best document handling solutions in the industry with no dependency on a single manufacturer. Dex...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Collins Cleaners Full timeJob DescriptionJob DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) in our Charlotte, NC, and Matthews, NC locations with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative position starts at a competitive wage of $13+/hour. Are you an...
-
Customer Service Representative
2 weeks ago
Charlotte, North Carolina, United States The LaSalle Group Full timeLaSalle Network is currently working with a client who is looking for a Customer Service Representative This position is remote and full-time. Please note that training will be ONSITE for two weeks from 8 am - 5 pm in Charlotte, NC. Our client is looking for an individual that has strong communication skills, positive attitude, and eagerness to learn and...
-
Customer Service Representative
2 days ago
Charlotte, United States CRG Full timeCustomer Service Representative Summary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role Location: Fully remote...
-
Customer Service Representative
7 days ago
Charlotte, United States K-Factor Filter Full timeJob DescriptionJob DescriptionK-Factor FIlter is a world wide manufacturer of self cleaning, fully automatic, liquid filtration engineered and designed to suit industrial applications.The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES-...
-
Customer Service Representative
4 weeks ago
Charlotte, North Carolina, United States Concentrix Full timeJob Title:Customer Service Representative (Emergency Dispatch) On-SiteJob DescriptionAs an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. (Military veterans are encouraged to apply.)Title: Automotive Customer Service Representative...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Suburban Propane Full time> > **Customer Service Representative** **Charlotte , NC** **JOB ID: 7867** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Waste Connections Full timeWhy Choose Us? We are Carolina Waste, a Waste Connections company- an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered...
-
Customer Service Representative
2 weeks ago
Charlotte, United States HomeTeam Pest Defense Full timeOverview: **At **HomeTeam**, we put people first**.** **We make sure at **HomeTeam **you have the tools, support, and training to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Megadyne Group Full timeJOB DESCRIPTION Customer Service Representative Summary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer...
