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Customer Service Representative

3 months ago

Charlotte, United States HomeTeam Pest Defense Full time

Overview:
**At **HomeTeam**, we put people first**.** **We make sure at **HomeTeam **you have the tools, support, and training to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be **HomeTeam’s** next all-star player.

**Responsibilities**:
**As a **HomeTeam** Customer Service Representative, you can expect to**:

- Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from **HomeTeam** Pest Defense.
- The Customer Service Representative regularly communicates with internal and external customers of **HomeTeam** Pest Defense.
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Resolve customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Enter service-related notes in system software with technician and other employee customer information.
- Escalate appropriate inquiries or problems to managers

**There’s plenty of perks too**
- Competitive pay **$$**:

- $16/Hourly
- Off Weekends
- Comprehensive benefits package including medical, dental, vision
- TeleHealth Services
- Company paid life & AD&D insurance
- 401(k) plan with company match up to **6%**:

- Employee stock purchase plan
- Paid time off and holidays
- Employee Perks
- Tuition reimbursement & Dependent scholarship awards
- The opportunity for professional growth to advance within the company
- Recognition for a job well done
- A friendly & fun work environment
- Employee referral bonuses

**Why **HomeTeam**?**
- **HomeTeam** is the** #1 **pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique **Taexx®** built-in pest control system during a home’s construction
- Pest Management Industry is growing and is a recession resistant line of business
- ** HomeTeam** is financially stable and growing as a subsidiary of **Rollins, Inc.**, (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:
**Minimum Requirements**:

- Must have **_1 year of previous customer service experience_**:

- Entry level customer service skill and technique
- Basic / entry level understanding of computers
- Entry level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
- Must successfully pass background and drug screening

**Physical Demands / Working Environment**:

- HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer_
- #HTPD109HMA_