Technical Support Specialist II

3 weeks ago

Raymond, United States Wimmer Solutions Full time

This position is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, APs, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation.

Typical Duties:

• Field incoming help requests from end users in a courteous and professional manner

• Record, track, and document the problem-solving process through to final resolution

• Identify and learn software and hardware technology used and supported by the organization

• Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications

• Familiarize end users on basic software, hardware, and peripheral device operation

• Install, upgrade, and support desktops, laptops, printers, VMTs, network switches, cameras, wireless APs, Internet Circuits, VoIP, and other systems

• Adhere to organizational asset, change, problem, and incident management processes

• Track all IT/OT assets at assigned location

• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines

• Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment

• Provide regular status updates via email to site and IT/OT lead teams

• Actively participate in IT/OT Team meetings

Requirements:

• Demonstrated safety focus

• Associates degree in information technology or equivalent combination of education and/or experience

• Three plus years experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities

• Skilled and experienced supporting desktops, laptops, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, general infrastructure etc.

• Problem-solving skills and the ability to learn new technologies

• Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems

• Strong oral and written communication skills

Highly Valued Skills:

• Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional

• CCNA - Certified Cisco Network Associate or similar

• Experience supporting the IT infrastructure needs of a manufacturing facility

• Experience supporting the OT infrastructure needs of a manufacturing facility

• Four-year degree in information technology or related field

• Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory

COMPENSATION AND BENEFITS

Hourly contract rate range of $40.00 to $45.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

Paid time off and holidays
401k & company match
Flexible Health Care, Dependent Care, and Commuter Spending Accounts
Employee Assistance Program
Life & Accidental Death and Dismemberment Insurance
Short and Long-Term Disability
Payroll advance program, Charitable donation match, Athletic event sponsorship,
Referral reward program, and more…

Technical Support Specialist II