ServiceNow Engineer

3 days ago

Arlington, United States Intevity Full time

As a digitally-focused management consultancy, we do more than strategy. From strategy and design to architecture and development, we deploy senior, cross-functional teams to work hip-to-hip in the trenches with client teams. 


Founded in 2003, Intevity (previously Twin Technologies) is a full service, digitally-focused management consultancy based in Boston, MA with remote offices and employees throughout the eastern and central US (Baltimore, Chicago, D.C., New York). Intevity focuses on both Commercial and Public Sector clients, with deep expertise in retail, software, and government. Intevity has key vendor partnerships with Adobe, AWS, and Salesforce. 


We work on all phases of projects, from early discovery and design to strategy to execution. We are known for our vulnerability-based culture, high levels of craftsmanship, innovation, and trust; being able to truly connect with the needs and spot the real reasons why an organization is being held back from achieving their goals. 


We specialize in digital transformation in retail, software, and government. We align audiences, optimize processes and build custom, cutting-edge experiences on leading platforms—all while helping businesses increase velocity while reducing organizational risk. 


As an agile company, Intevity is committed to continually growing and evolving with the market to provide an environment where creativity, leadership, mentoring, planning, and resources are in place to achieve our shared goals.


We are seeking an Intermediate Software Developer specializing in ServiceNow to join our growing team. The ideal candidate will have at least 3 years of experience working with ServiceNow in a cloud environment, along with expertise in Agile and DevOps methodologies. You will be responsible for designing, developing, and deploying applications on the ServiceNow platform, ensuring they meet client needs and align with best practices.


This role will operate in a hybrid environment, combining remote work with on-site collaboration in the DC/VA/MD region.


Responsibilities

  • Design, develop, and customize applications on the ServiceNow platform to meet specific business needs.
  • Collaborate with cross-functional teams to gather requirements, define technical specifications, and develop innovative solutions.
  • Utilize ServiceNow's Application Development modules to build and manage scoped applications.
  • Ensure the integration of third-party applications with the ServiceNow platform via APIs and other mechanisms.
  • Implement and maintain ServiceNow workflows, business rules, and UI policies to streamline business processes.
  • Manage the full development life cycle, including testing, implementation, and deployment.
  • Support cloud-based implementations and ensure performance optimization for ServiceNow applications.
  • Leverage Agile and DevOps methodologies, including continuous integration/continuous deployment (CI/CD), to maintain project efficiency.
  • Perform ongoing maintenance, upgrades, and improvements to the ServiceNow platform to ensure optimal performance.
  • Conduct code reviews and ensure that all customizations meet ServiceNow best practices.
  • Document development processes and provide support to junior team members as needed.



Qualifications

Required Qualifications:

  • Minimum of 3 years of experience developing in the ServiceNow platform.
  • Proficiency in ServiceNow scripting (JavaScript, Glide, etc.) and experience with ServiceNow modules like Incident, Problem, Change, Asset, and Configuration Management.
  • Cloud development experience, especially with ServiceNow cloud architecture.
  • Experience with ServiceNow integrations using REST and SOAP APIs.
  • Strong understanding of Agile development practices and DevOps frameworks.
  • Familiarity with CI/CD tools (e.g., Jenkins, Git, or Azure DevOps) for ServiceNow.
  • Experience with database management in ServiceNow and optimizing query performance.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and collaboration abilities.

Preferred Qualifications:

  • ServiceNow Certified Application Developer or ServiceNow Certified System Administrator.
  • Experience with ServiceNow IT Operations Management (ITOM), ServiceNow IT Service Management (ITSM), or other ServiceNow modules.
  • Experience with cloud service providers (AWS, Azure, or Google Cloud) and understanding of cloud security best practices.
  • Knowledge of automated testing frameworks within ServiceNow.


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