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Information Technology Support Analyst

3 months ago

Addison, United States Franklin Fitch Full time

SUMMARY


This opportunity is with a rapidly growing healthcare technology solutions company dedicated to transforming the healthcare industry through innovative IT/SaaS solutions. Their mission is to improve patient outcomes and streamline healthcare operations by leveraging cutting-edge technology. Join a dynamic team and be part of a company that is making a real difference in healthcare.


The IT Support Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems.


RESPONSIBILITIES


  • Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems.
  • Create and manage user accounts and access.
  • Perform Office 365 and network administration.
  • Assist in IT Asset Management to ensure accurate inventory records.
  • Open and track tickets, prioritize, follow up on service requests, and escalate as necessary.
  • Create knowledge base articles, checklists, procedures, and end-user training materials.


EXPERIENCE


  • 2+ years of Azure, Office 365, Active Directory, Exchange Server/Exchange Online Experience
  • Networking experience (Router, Switch, Firewall, AP, etc.) preferred
  • Mobile Device Management Experience
  • A/V Equipment/Video Conferencing Solutions Experience
  • Experience with Windows OS, MAC OS, iOS, and Android