Customer Service Specialist

7 days ago


Iowa City, Iowa, United States State Farm Insurance Full time

Key Responsibilities:
• Assist customers with inquiries, complaints, and policy changes
• Provide accurate and timely information on insurance products and services
• Process policy applications, renewals, and cancellations
• Handle billing and payment inquiries
• Resolve customer issues and complaints in a professional and efficient manner

Collaboration and Compliance:
• Work with team members to ensure customer satisfaction
• Maintain accurate customer records and update information as needed
• Adhere to company policies and procedures for insurance compliance
• Stay updated on industry trends and changes in insurance policies

Training and Development:
• Continuously improve knowledge and skills through training and development opportunities
• Stay current on industry best practices and regulatory requirements



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