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Product Support Engineer @ Indianapolis, IN-ON-SITE ROLE-6 MONTHS WITH EXT

3 months ago

Indianapolis, United States CBase Inc Full time

Job location: Indianapolis, IN (Onsite) / Hybrid

Experience: 7+ years

Duration: 6+ months with possible extension

VISA: NO OPT AND CPT


Product Support Engineer – Contract

Role is hybrid, onsite Tuesday through Thursday

Responsibilities:

  • Provide expert support for customers utilizing monitoring and analytics for web and mobile applications.
  • Troubleshoot and resolve technical issues related to deployments and configurations.
  • Collaborate with development teams to optimize tool implementations for efficient data analysis.
  • Develop and maintain dashboards, knowledge base articles, documentation specific to application support.
  • Stay abreast of Splunk updates and industry best practices for effective monitoring.

Qualifications:

  • Proficient in Splunk, AppDynamics or other monitoring tools with hands-on experience in configuration and troubleshooting.
  • Solid understanding of log management, data indexing, and visualization.
  • Experience in customer support or technical troubleshooting roles.
  • Strong communication skills for interacting with customers and internal teams.
  • Ability to independently analyze and resolve complex issues.

Additional Preferred Skills:

  • Splunk certifications (e.g., Splunk Certified User, Splunk Certified Power User).
  • Scripting knowledge (e.g., Python, PowerShell).
  • Unix, SQL, mobile and/or web dev background.
  • MuleSoft experience.
  • Familiarity with IT infrastructure, security, and application performance monitoring.
  • AWS, Kubernetes, ECS experience.
  • Multitasking and flexibility in adapting to shifting priorities

ITIL familiarity or certification