Desktop Support Specialist @ Indianapolis, IN

7 days ago


Indianapolis, United States CBase Inc Full time

Onsite Role

Virtual Interviews

Locals preferred


Position: Desktop Support Specialist

Location: Indianapolis, IN

Duration: 6 Months with EXT

Experience: 5+ years


Top Skills:

  • Surface Hubs
  • MTR devices


Job Description:

Support Responsibilities:

  • Provide global support for Surface Hubs, MTR devices, and traditional AV hardware (Logitech, Crestron, AMX, Poly, etc.).
  • Take ownership of incidents in the Modern Meetings team global queue.
  • Ensure compliance with Service Level Agreements (SLAs) and update ticketing system (Service Now) incidents accordingly.
  • Identify and follow up on device-related problems.
  • Adhere to the documented escalation process.
  • Maintain communication by providing updates to IT site service leaders.
  • Utilize and support current and upcoming AV management tools, including XIO Cloud, MMR, and QSC Reflect.
  • Provide necessary maintenance and support for devices and management tools.
  • Engage in daily discussions with the global team to uphold a high level of service and support.
  • Follow change management procedures diligently.
  • Be prepared for potential travel to other sites worldwide if necessary.


Deployment / Project Responsibilities:

  • Review new device firmware and Microsoft Teams features; communicate relevant information to the business as required.
  • Conduct room surveys virtually for your region and physically for local offices, as needed.
  • Take charge of new standard meeting room equipment installation projects.
  • Perform requested new technology reviews and testing.


Desired Skills and Experience:

  • Previous experience in first-line desktop support.
  • Familiarity with Microsoft Surface Hubs.
  • Prior experience with Microsoft Teams.
  • Proficiency in delivering Collaboration, AV, and digital workplace technologies.
  • Demonstrated ability to work independently, and manage self-set tasks and objectives.
  • Skilled in both independent and team-based work environments.
  • Capacity to challenge conventions and think creatively.
  • Experience in installation and commissioning of MTR systems.


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