Student Services Specialist
1 month ago
Our client is in search of a Student Services Specialist to join their team on a year or longer contract.
Responsibilities:
- 45% - Performs and engages in high-touch outreach activities (phone/text/email/chat campaigns, recruitment events) with current students to increase continuing enrollment and retention. Assists current students in overcoming enrollment barriers throughout the student life cycle
- 25%—Research student information to have the most relevant conversations; document student outcomes from daily outreach efforts across various internal systems, including, but not limited to, the Student Information System and CRM
- 15% - Collaborate with experts across the college to ensure students are connected to the right area for their needs. Assist with connecting students to people, processes, and procedures for resolving challenges associated with college success
- 10% - Moderate community specifically to support student caseload and community
- 5% - Performs other related duties as assigned
Required Skills:
- Bachelor's Degree
- 1+ years of experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration
- 2+ years of experience providing high volume customer service via telephone, email, text, and/or in person
- 2+ years experience maintaining customer records within database management system or CRM (i.e. Peoplesoft, Banner, Salesforce, etc.)
- Experience using digital tools to service customers such as virtual chat, text, or email
- Experience working with a culturally diverse student population
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