Tier 2 Technician

4 days ago


San Antonio, United States Apex Systems Full time

Title: Tier 2 Technician

Location: San Antonio, Texas - onsite 100%

Contract: 6 month contract with high possibility for extensions

Schedule: Monday through Friday 8am to 5pm CST

Pay: $15-16/hr on W2, paid weekly


Apex Systems is looking for multiple Tier II Technicians to support one of our largest government clients.

Minimum Qualifications

  • Must be able and willing to sit onsite in San Antonio, TX
  • Minimum 1+ years of experience support/troubleshooting Microsoft Windows 10
  • Minimum 1+ year experience support/troubleshooting Microsoft O365
  • Tier 1 Support Experience
  • Proven ability to work independently and as a team member
  • Good communication (oral and written) and interpersonal skills
  • Good organization, multi-tasking, and time-management skills
  • Strong attention to detail and excellent customer service

Preferred Qualifications

  • Tier 2 Support Experience
  • College Degree
  • Troubleshooting Experience
  • PC Refresh Experience

Role Description

  • Provides PC Refresh/Imaging of Hardware/Software –configuring of software, hardware, and peripherals.
  • Performs support services to upgrade laptops.
  • Serves as customer contact on technical and service-related problems to ensure the upgraded units are functioning properly, can connect to the network, and end user can access the devices and data.
  • Diagnoses mechanical, hardware, software and system issues using established procedures.


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