Administrative Assistant

1 month ago

Phoenix, United States For The Record (FTR) Full time

The Role

For The Record is looking for an Admin Assistant with attention to detail to look after our US-based customers that require transcripts and audio orders through our digital platform. With a fast-growing customer base, For The Record is looking for an Admin Assistant to ensure timeliness and accuracy in transcript management. Reporting to the Manager, Managed Service Operations, you will be responsible for assigning transcripts to be produced by our transcription panel, assisting with the location of matters for audio orders, whilst also ensuring expected quality standards are met upon delivery.


Key Responsibilities

  • incoming calls related to the platform, transcript and audio orders
  • customer/technical support to clients/customers regarding all matters relevant to transcript and audio orders (phone calls and emails)
  • LA Client Service email inbox and respond to all incoming emails
  • and assign all incoming transcript orders for LASC, El Dorado, and any future jurisdictions
  • all transcript produced by our vendor panel to ensure they are compliant/client ready and deliver to the customer.
  • and reconcile pricing for transcript orders upon delivery to help ensure accurate billing/invoicing for transcript order.
  • in reviewing and processing audio orders as needed.
  • any issues/complications with incoming audio order that prevent delivery to the customer.


Required Work Experience, Qualifications and Skills

  • Organized, flexible, and able to manage multiple competing priorities
  • Exceptional communication skills and excellent writing skills
  • Excellent problem-solving skills
  • Excellent interpersonal skills and a high level of emotional intelligence
  • Strong work ethic and a team player
  • Beginner to intermediate level proficiency with Microsoft Office suite


Preferred Work Experience, Qualifications and Skills

Experience in other administrative roles is highly desirable

Experience with the US Legal system is highly desirable

  • Experience working with court jurisdictions and government agencies
  • Experience transcribing or court reporting
  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum of a high school diploma required) may be substituted in lieu of degree.


For The Record provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, For The Record complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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