Information Technology Help Desk

1 week ago


Plano, United States Dexian Full time

Our client, a leading medical device company, is seeking a dedicated Patient IT Help Desk to join their Patient Services team This role will be responsible for providing first-level troubleshooting support to patients experiencing issues with their devices, including mobile app support and Bluetooth connectivity. The successful candidate will be instrumental in ensuring patient satisfaction by efficiently resolving inquiries or escalating calls to the appropriate party.


This is an onsite role with 5 days in their Plano, TX office. Applicants must currently live in Plano or local to Plano.


Requirements

  • Strong communication skills, both interpersonal and written
  • 2-5 years of experience in a call center, customer service in a medical field or technical support role
  • Proficiency with computers and common Microsoft applications
  • Critical thinking, judgment, and effective problem resolution skills
  • Familiarity with CRM systems and Microsoft Suite
  • Ability to effectively document interactions and resolutions
  • Experience with troubleshooting technical issues preferred


Preferred

  • Background or knowledge in sleep studies and sleep apnea
  • Proven multitasking skills
  • Basic knowledge of the medical device industry, specifically sleep apnea and upper airway stimulation therapy


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



  • Plano, Texas, United States Axxys Technologies, Inc. Full time

    Job OpportunityAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.Our company philosophy is focused on delivering...


  • Plano, United States Convergenz Full time

    Hybrid in Plano, TX - 3 days/week onsite $16/ hour W26 month extendable contract Seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas. The goal...

  • Service Desk/Help Desk

    5 months ago


    Plano, United States She Recruits, LLC Full time

    Job Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...


  • Plano, United States Dexian Full time

    Our Fortune 500 Fintech client is seeking an IT Process Manager to join their Asset Management team! This role with help in supporting functions and process for the IT service desk (Laptops, Desktops, Mobile Phones for employees) through developing and tracking processes for IT support. Responsibilities:Develop, create and maintain formal process...


  • plano, United States Convergenz Full time

    Hybrid in Plano, TX - 3 days/week onsite $16/ hour W26 month extendable contract Seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas. The goal...


  • plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...


  • plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...


  • Plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...


  • plano, United States Air Distribution Technologies, Inc. Full time

    The Field Tech will provide Tier 2 level IT support for personnel within the organization, with added emphasis on the business unit at which they will be based. The Field Tech will assist in all areas of IT support, with special emphasis on Tier 2 level IT support in their assigned area as well as other areas as needed, including advanced desktop/laptop...


  • Plano, United States Air Distribution Technologies, Inc. Full time

    The Field Tech will provide Tier 2 level IT support for personnel within the organization, with added emphasis on the business unit at which they will be based. The Field Tech will assist in all areas of IT support, with special emphasis on Tier 2 level IT support in their assigned area as well as other areas as needed, including advanced desktop/laptop...


  • Plano, United States Cloud Ingenuity Full time

    We are energetic, success-driven, and a team-oriented environment; focused on driving positive customer outcomes. The right candidate will be customer centric and thrive in a fast-paced, detail oriented, technology-driven environment.  The role of Project Manager II will drive all aspects of Information Technology (IT) projects and programs, including...


  • Plano, United States Hexaware Technologies Full time

    What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that...


  • Plano, United States Hexaware Technologies Full time

    What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that...


  • plano, United States Hexaware Technologies Full time

    What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that...


  • Plano, United States Altice USA Full time

    Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce...


  • Plano, United States Altice USA Full time

    Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce...


  • Plano, United States Optomi Full time

    Optomi, in partnership with an innovative and fast-growing software company within the Telecommunications industry, is seeking an experienced Project Coordinator for their Plano, TX location! This Project Coordinator will oversee the coordination and execution of all projects related to quality control, cable locates, and third-party damages, ensuring...


  • plano, United States Marketplace Chaplains Full time

    Essential Functions and ResponsibilitiesUpholds the Mission, Vision, and Core Values of MarketPlace Chaplains in day-to-day activities.Agreement and adherence to all Marketplace Chaplains’ Articles of Faith, Mission Statement, and Standards of Conduct.Exhibits exceptional interpersonal relationship and communication skills.Collaborate with others to define...


  • Plano, United States Marketplace Chaplains Full time

    Essential Functions and ResponsibilitiesUpholds the Mission, Vision, and Core Values of MarketPlace Chaplains in day-to-day activities.Agreement and adherence to all Marketplace Chaplains’ Articles of Faith, Mission Statement, and Standards of Conduct.Exhibits exceptional interpersonal relationship and communication skills.Collaborate with others to define...


  • Plano, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...