Help Desk Analyst

2 weeks ago


New York, United States Everest Consultants, Inc. Full time

Title: Help Desk Analyst (onsite work)

Duration: 6 months

Location: New York, NY 10019


Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)


======================================

Skills Required:

3+ years of experience in IT service Desk or user support.

Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications

Experience with Mobile Device Support (Windows, IOS, Android) is preferable.

========================================


Summary:

The Help Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries. Runs diagnostic programs, isolates problem, and determines and implements solution.


Duties:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in-person or over the phone.

Write training manuals.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers; run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow-up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.


Experience:

3+ years in the field of IT Service Desk or user Support

Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential

Experience with Desktop computer hardware, printers, and peripherals

Experience with Mobile Device Support (Windows, IOS, Android)

Understanding of basic Networking protocols

Exceptional oral and written communication skills


  • Help Desk Analyst

    2 weeks ago


    New York, United States Mola Group Corporation Full time

    Helpdesk Analysts Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Location: New York, NY Duration: 1 Year Helpdesk Analyst shall have at least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst. The Level 1 analyst shall be responsible...

  • Help Desk Analyst

    7 days ago


    New York, United States Netcloud Experts Full time

    Overview: Level 1 Helpdesk Analyst shall have at least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst. ii. The Level 1 analyst shall be responsible for, but not be limited to the following services: a). Technical assistance to end users. b). Maintain log in call tracking software of all client proactive and...

  • Help Desk Analyst

    2 weeks ago


    New York, United States Dutech Systems Full time

    Titel: Help Desk Analyst Location: NEW YORK NY **Job Types**: Full-time, Contract Pay: $32.00 - $35.00 per hour Experience level: - 4 years Schedule: - 8 hour shift **Experience**: - Help desk: 1 year (preferred) - Windows: 1 year (preferred) Ability to Commute: - New York, NY (required) Ability to Relocate: - New York, NY: Relocate before...

  • Help Desk Analyst

    3 weeks ago


    New York, United States Everest Consultants Full time

    Job: Help Desk Analyst Job Type: Contract, Onsite Duration: 6 months Location: New York, Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C) Job Summary: The Help Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries. Runs diagnostic programs, isolates problem, and...

  • Help Desk Analyst

    3 weeks ago


    New York, United States TEKsystems Full time

    Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM...

  • Help Desk Analyst I

    3 weeks ago


    New York, United States Herman Law Full time

    Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide technical...

  • Help Desk Analyst I

    3 weeks ago


    New York, United States Herman Law Full time

    Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide technical...

  • Help Desk Analyst

    1 week ago


    New York, New York, United States TEKsystems Full time

    : Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM (Ivanti...

  • Day Shift

    2 weeks ago


    New York, United States TEKsystems Full time

    *Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...


  • New York, United States Think Consulting Full time

    JOB TITLE: Lead Helpdesk AnalystThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City. The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and mentoring other...


  • New York, United States Think Consulting Full time

    JOB TITLE: Lead Helpdesk AnalystThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City. The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and mentoring other...


  • New York, United States Think Consulting Full time

    JOB TITLE: Lead Helpdesk AnalystThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City. The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and mentoring other...


  • New York, United States Netcloud Experts Full time

    Level 2 Helpdesk Analyst (helpdesk lead) Level 2 Helpdesk Analyst shall have at least three (3) years of experience working in a help desk environment as a helpdesk technician/analyst. ii. In addition to the services of the Level 1 Analyst above, the Level 2 Helpdesk Analyst shall also provide, but not be limited to, the following services: a). Act as Team...

  • Help Desk Analyst

    3 weeks ago


    New York, United States MASHPOINT LLC Full time

    Job DescriptionJob DescriptionJob Title: Help Desk AnalystLocation: New York, NY, 10019Duration: 6+months (Possible extension)Job Summary:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.Job...

  • Help Desk Analyst

    2 months ago


    New York, United States Storij Inc. Current Openings Full time

    Job DescriptionJob DescriptionDescription:THIS IS A REMOTE POSITIONThe So Company is looking for a consultant to join our expanding team that provides content, usability, and development services to federal, state, and local government ‘agencies and private sector organizations. This opportunity is for a disciplined, flexible, and empathic consultant whose...

  • Help Desk Analyst

    6 days ago


    New Castle, United States MBI LLC Full time

    Position Title: Help Desk Analyst Location: New Castle, DE Duration: 12+ Months. Primarily remote but may need some onsite which is a TBD. Interview will be done virtually. NOTE: Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm) Onsite: 1 day a week (WED) - Orientation and initial training will require them to be on site (est....

  • Help Desk Analyst

    1 week ago


    New Castle, United States Stefanini, Inc Full time

    **Stefanini Group is hiring!** **Stefanini is looking for Help Desk Analyst**, Location**: New Castle, DE** **For quick Apply, please reach out to Anarav Sharma at 248 263 5601** - This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. - The technician troubleshoots, resolves, documents, and escalates...


  • New York, United States TEKConn, Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...


  • New York, United States TEKConn, Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...


  • New York, United States Tripoint Search Full time

    Location: New York, New York Type: Direct Hire Job #885 Salary: $80,000 LEGAL TECHNOLOGY HELP DESK ANALYSTLOCATION: New York, NY - Midtown, Manhattan (hybrid) ORGANIZATION: Top-ranked global law firm SHIFT: Monday (7:30-5:30), Tuesday (9:30-7:30), Wednesday (9:30-7:30), Thursday (7:30-5:30) COMPENSATION: Base salary to $88K, plus paid overtime,...