Client Relations Manager

2 days ago

Manhattan, United States Forrest Solutions Full time

We are seeking an experienced Client Relations Manager to oversee operations at our luxury venue and lead our guest services team. In this role, you will ensure seamless execution of events, craft exceptional guest experiences, and manage all aspects of reception, lobby services, and conference operations. Collaborating with workplace teams, suppliers, and staff, you will curate memorable events that reflect our commitment to excellence.


Key Responsibilities


Leadership and Team Management

  • Lead and inspire a team of receptionists, lobby concierges, and event coordinators.
  • Provide training, professional development, and motivation to maximize team potential.
  • Foster an empathetic and innovative culture to continually elevate the guest experience.
  • Promote a positive, team-oriented work environment focused on excellence.

Guest Experience Curation

  • Design personalized experiences for corporate employees, executives, and clients.
  • Anticipate guest needs and tailor experiences based on their requests.
  • Serve as the primary escalation point for guest concerns, ensuring prompt resolution.
  • Introduce creative and innovative ideas to enhance guest satisfaction.

Event Planning and Coordination

  • Plan and execute corporate events, including meetings, dining experiences, conferences, seminars, and workshops.
  • Manage logistics such as room setup, audiovisual equipment, and catering.
  • Collaborate with clients to understand their goals and deliver tailored services.

Client Relationship Management

  • Act as the primary contact for administrators, event coordinators, and workplace operations teams.
  • Build strong client relationships by actively addressing feedback and fulfilling requests.
  • Cultivate long-term partnerships to encourage repeat business and client loyalty.

Financial Oversight

  • Manage the conference center budget, monitoring expenses and revenue.
  • Identify cost-effective solutions without compromising on quality.

Compliance and Safety

  • Ensure compliance with safety regulations, including access controls and office safety protocols.
  • Conduct regular safety checks and resolve issues proactively.

Qualifications

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proven experience in luxury, white-glove service conference center management, ideally in a corporate environment.
  • Strong background in luxury hospitality service.
  • Excellent communication and collaboration skills.
  • Exceptional organizational skills with strong attention to detail.
  • A customer-focused mindset with a passion for delivering memorable experiences.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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