Client Relations Supervisor

3 weeks ago

Manhattan, United States Forrest Solutions Full time

The Client Relations Supervisor will oversee and manage the NYC office and facilities team, while collaborating with administrative services teams across the U.S. to manage facilities, leases, vendors, consultants, and office visitors. This role is integral to ensuring seamless operations and supporting executive leadership in achieving strategic objectives. The ideal candidate is a dynamic and organized leader, skilled in communication, team management, and proactive problem-solving. This position reports to the CFO.


Key Responsibilities


Leadership & Team Management:


  • Lead, mentor, and support a team of administrative professionals, ensuring efficient delivery of services.
  • Collaborate with senior leadership to define goals and implement strategies to improve administrative workflows.
  • Develop and implement processes to optimize team productivity and performance.


Facilities Management:


  • Coordinate office space planning, organization, and maintenance to ensure a safe and productive work environment.
  • Manage office lease expirations, renewals, and new lease agreements, including office build-outs.
  • Oversee vendor and service provider relationships, including building maintenance, security, and office supplies.
  • Review vendor invoices for accuracy and allocate expenses appropriately across departments.
  • Manage office operations such as workspace assignments, equipment setup for new hires or promotions, and office moves.
  • Implement policies, procedures, and workflows for the Service Center, including supply management, mailroom activities, document production, and special projects.


Budget & Resource Management:


  • Assist in developing and managing departmental budgets related to administrative services.
  • Monitor expenses to ensure cost-effective solutions for administrative needs.


Continuous Improvement:


  • Identify and implement opportunities to improve administrative processes and drive innovation in workplace operations.


Qualifications and Skills


Required:

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • 5+ years of experience in administrative services or office management, with at least 2 years in a leadership role.
  • Proven ability to manage, mentor, and develop a team.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Experience in facilities management, vendor negotiations, and budget oversight.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work independently and collaboratively in a fast-paced environment.


Preferred:

  • Experience in the real estate or finance industry.
  • Knowledge of project management tools and office management software.


Contacts


This position involves frequent interaction with employees and management at all levels, as well as external business partners, vendors, consultants, and office visitors.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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