Current jobs related to Manager of Customer Success - Schenectady - Lynkwell

  • Product Success Analyst

    1 month ago

    Schenectady, New York, United States MVP Health Care Full time

    About the RoleWe are seeking a highly skilled Product Success Analyst to join our team at MVP Health Care. As a Product Success Analyst, you will play a critical role in driving the success of our products and services.Key ResponsibilitiesConvert strategic product decisions and planning into operational and digital requirements and executable work...

  • Product Success Analyst

    2 weeks ago

    Schenectady, New York, United States MVP Health Care Full time

    About the RoleWe are seeking a highly skilled Product Success Analyst to join our team at MVP Health Care. As a key member of our operations team, you will play a critical role in driving the success of our products and services.Key ResponsibilitiesConvert strategic product decisions into operational and digital requirements.Lead requirements sessions with...

  • Operations Transformation, Product Success Analyst

    2 months ago

    Schenectady, United States MVP Health Care Full time

    Job DescriptionOperations Transformation, Product Success AnalystHeadquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2193Friday, September 6,...

  • Dispatch Supervisor and Customer Liaison

    4 weeks ago

    Schenectady, New York, United States Smart Care Equipment Solutions Full time

    Job SummaryAs a Dispatch Supervisor and Customer Liaison at Smart Care Equipment Solutions, you will play a critical role in ensuring the success of our customers by providing exceptional service and support. This is a unique opportunity to join a dynamic team and make a real impact on the lives of our customers.Key ResponsibilitiesManage daily workforce...

  • Customer Service Representative

    2 days ago

    Schenectady, New York, United States Spectrum Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our billing team at Spectrum. As a key member of our team, you will provide exceptional customer service, addressing billing inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Answer inbound phone calls from customers related to billing...

  • Lead Customer Project Engineer

    2 weeks ago

    Schenectady, New York, United States GE Vernova Full time

    Job DescriptionJoin GE Vernova as a Lead Customer Project Engineer and play a key role in delivering successful projects for our customers. As a technical expert, you will be responsible for coordinating conversions, modifications, and up-rates on Gas Turbines within the GE installed base.Key ResponsibilitiesManage the engineering project immediately after...

  • Customer Experience Ambassador

    1 week ago

    Schenectady, New York, United States Remarkable Promotions Management Group Full time

    Job OverviewRemarkable Promotions Management Group is seeking a highly motivated and results-driven business development professional to play a critical role in our inbound and outbound marketing and lead generation efforts.The primary function of this role is working within marketing to engage and qualify prospective customers, walk them through the sales...

  • Dispatch Supervisor and Customer Liaison

    4 weeks ago

    Schenectady, New York, United States Smart Care Equipment Solutions Full time

    Job Title: Dispatch Supervisor and Customer LiaisonAt Smart Care Equipment Solutions, we are seeking a highly skilled and experienced Dispatch Supervisor and Customer Liaison to join our team. This role will be responsible for managing the daily workflow, scheduling, and emergency service schedule for our technicians. The ideal candidate will have excellent...

  • Restaurant Operations Manager

    4 weeks ago

    Schenectady, New York, United States Jr Proprietors Inc Full time

    Restaurant Manager Job OpportunityWe are seeking a seasoned Restaurant Manager to lead our dining establishment to success. As a key member of our team, you will be responsible for driving operational performance and financial growth. Your expertise in managing a successful restaurant will be invaluable in achieving our goals.Key Responsibilities:Develop and...

  • Dispatch Supervisor and Customer Liaison

    3 weeks ago

    Schenectady, New York, United States Smart Care Equipment Solutions Full time

    Job Summary:Smart Care Equipment Solutions is seeking a highly skilled Dispatch Supervisor and Customer Liaison to join our team. As a key member of our operations team, you will be responsible for managing daily workforce flow, scheduling issues, and emergency service schedules. You will also serve as the primary point of contact for key account customers,...

  • Dispatch Supervisor and Customer Liaison

    1 month ago

    Schenectady, United States Smart Care Equipment Solutions Full time

    Dispatch Supervisor partners with the Field Service Managers and Service Delivery Specialist managing the business within a district to achieve sales and profitability budgets with a focus on Key customer accounts. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses...

  • General Manager

    2 weeks ago

    Schenectady, New York, United States Domino's Pizza LLC Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to join our team at Happy People Pizza, a franchise of Domino's Pizza Inc.About the Role:The successful candidate will be responsible for leading our team of managers and staff to deliver exceptional customer service and drive sales growth.As a General Manager, you...

  • Restaurant Operations Manager

    4 weeks ago

    Schenectady, New York, United States Maxon Restaurant & Grill Inc Full time

    Restaurant Manager Job DescriptionWe are seeking a seasoned Restaurant Manager to lead our team at Maxon Restaurant & Grill Inc. As a key member of our management team, you will be responsible for driving operational excellence and financial success in our restaurant. Your expertise in managing a successful restaurant will be invaluable in helping us achieve...

  • Business Development Manager

    1 week ago

    Schenectady, New York, United States Fitness Holdings North East LLC Full time

    Are you a motivated and results-driven professional looking to take your career to the next level? As an Assistant General Manager at Crunch Fitness, you will have the opportunity to drive revenue growth, develop a high-performing sales team, and contribute to the success of a rapidly expanding company.Our ideal candidate is a strategic thinker with a proven...

  • Senior Management Position

    2 weeks ago

    Schenectady, New York, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Manager/General Manager to join our team at Happy People Pizza, a franchise of Domino's Pizza Inc. This is a fantastic opportunity for someone who is looking to build a rewarding career and become part of a team of knowledgeable and driven individuals.The successful candidate will have a...

  • Customer Service Representative

    1 month ago

    Schenectady, United States The Boyd Group Full time

    Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Customer Service Associate

    4 weeks ago

    Schenectady, New York, United States 7-Eleven Full time

    Customer Service RepresentativeAt 7-Eleven, we're committed to providing exceptional customer service to our valued customers. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience while shopping with us.Key Responsibilities:Provide Personalized Service: Greet each customer in a...

  • Store Customer Service Specialist

    4 months ago

    Schenectady, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Specialist, Store, Benefits

  • Customer Service Representative

    4 weeks ago

    Schenectady, New York, United States Timothy Ochs - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will play a vital role in providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our agency.Key ResponsibilitiesBuild and maintain relationships with customers to understand their insurance needs and provide...

  • Assistant General Manager

    2 weeks ago

    Schenectady, New York, United States Best Fitness Full time

    Unlock Your Potential as an Assistant General Manager at Best FitnessWe're seeking a dynamic leader to drive our success and shape the future of our fitness community. As an Assistant General Manager, you'll be responsible for elevating customer experience, leading with impact, and championing our brand.Key Responsibilities:Elevate Customer Experience:...

Manager of Customer Success

3 months ago

Schenectady, United States Lynkwell Full time

Lynkwell is an industry-leading EV charging technology and e-mobility company developing and deploying infrastructure solutions across North America. Ranked as one of the fastest-growing private companies in the United States for the last two years in a row, Lynkwell has installed and connected over 7,000 charging stations both active and in development on its Charge Port network. Lynkwell offers a full suite of services and an industry-leading equipment catalog with over 500 products, including a wide variety of Level 2 and Level 3 (DCFC) charging equipment and award-winning software solutions.

The technical Support Manager is the backbone of Lynkwell’s EV Charging network. As a leader of this team, you will be the driving force to success. Your team will look to you as a role model as they navigate the fast-growing EV charging industry. Leaders inspire a world-class driver experience and provide motivation that enables exceptional business results. The role also plays a unique role in translating customer feedback into business insights to continuously expand and enhance customer charging solutions. Applicants only- Recruiting agencies do not contact


Responsibilities

  • Coordinate scheduling between external service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EV charging network.
  • Act as the frontline support for customer inquiries that get referred from the call center, providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
  • Communicates department goals and other pertinent company information to members of the Technical Support team in a clear, accurate, and timely manner.
  • Monitor the team’s call and activity performance and provide coaching and training to encourage a culture of excellence.
  • Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
  • Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
  • Ensure that insights gathered via the technical support program are consistently processed and shared with the engineering, development, sales, and marketing teams to create a reliable market feedback loop for products and services.
  • Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
  • Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
  • Challenge yourself and the team to pursue continuous improvement in our troubleshooting practices for maximum efficiency.
  • Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
  • Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
  • Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
  • Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
  • Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
  • Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

  • Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
  • Must have 3+ years of leadership experience and have excelled at leading a team of technically focused agents .
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
  • You have 5+ years of customer technical support experience where you solved problems that were technical.
  • Experience at building and staffing a technical support team from the ground up.
  • Experience designing and maintaining a technical support program
  • You are flexible. While you have a set schedule there may be times where you need to cover for your team.
  • Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

Stuff that WOWs Us:

  • You have a background in EV charging or experience at an existing organization.
  • You have a history of leading technical teams with ten plus team members.
  • You have built a technical support program from scratch and have the data to show its success.