Associate Product Manager

4 days ago


Marlborough, United States Insight Global Full time

Title: Associate Product Manager

Location: Hybrid in Marlborough, MA

Employment Type: 12M Contract + Extensions

Rate: 30-40/hr


Your Responsibilities Include:

  • Help identify business requirements, write and groom user stories, and validate product features and design.
  • Execute test scripts Salesforce and integration releases during informal and formal user acceptance testing.
  • Communicate product updates back to business stakeholders frequently through different channels- demos, release notes, training documentation/videos, and user guides.
  • Provide end-user support and escalate/manage unresolved issues. Working with other teams where necessary.
  • Facilitate train the trainer and end user training sessions.
  • Resolves issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions.
  • Incorporate Agile, Lean, and User Centered Design methodologies to execute on product development, implementation and operations.
  • When applicable create reports and dashboards in SFDC to show adoption, trends, etc.
  • Support team meetings (standup, grooming, retrospective, gFIM update) and help plan and facilitate stakeholder and end-user meetings/workshops.
  • Participates in global projects where applicable, including working with our integration teams.
  • Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements.


Required Qualifications:

  • Bachelor's degree in Software Development, Computer Science, Business, IT, or related field.
  • Salesforce.com experience
  • Experience with agile framework
  • Strong communication, collaboration, and presentation skills
  • Outgoing, willingness to interact with business, technical and user stakeholders frequently
  • Collaborative and flexible working with a diverse team
  • Experience with agile framework
  • Strong data analysis skills: able to collect and analyze business information and draw accurate conclusions


Preferred:

  • Experience with JIRA


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