Service & Warranty Coordinator

3 weeks ago

Cincinnati, United States Encore Talent Solutions Full time

Encore Talent Solutions is seeking a Service & Warranty Coordinator for an end client requirement. The Service Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, warranties, returned goods, odd end processes, services, and scheduling services.


The Service & Warranty Coordinator oversees multiple processes for client project resolution to guarantee that standard procedures are followed, and errors/corrections are resolved in a timely manner. The position also works to schedule the service team for jobs relating to different services such as cleaning, repairs, wood repair and updates to meet the client’s expectations. This position is responsible for ensuring that the necessary assignments and tasks are being completed and staying within budgeted time frames.

Candidates will have daily interaction with clients, installation, coordination, sales and service teams. Strong communication, written, organizational skills, and follow through are necessary for success in this role.


Primary Responsibilities:

• Responsible for managing services, warranties, repair services, punch (correction issues), quoting, and scheduling services.

• Communicate with internal/external customers, to resolve warranties, repair services, and all other services.

• Respond to requests and/or inquiries within the department turnaround time.

• Ensures that service/warranty orders are closed, and delivery tickets checked in daily

• Work with internal partners on managing labor.

• Utilize knowledge to provide recommendations based on project corrections.

• Work with the install and service staff on varying size projects.

• Quotes all specialty work, order all services parts as needed, schedule all network service requests, submit all warranty labor claims and general claims

• Ensure the service techs have the necessary paperwork for all jobs.

• Develops and maintains the service schedule in Hedberg Scheduler

• Submit Labor PO’s to our subcontractors for bid work and approve sub-contractor’s invoices for payment

• Submit monthly report that outlines sub-contractor daily work and bid work

• Work with accounting & coordination on monthly billing reports to ensure monthly forecast billings accuracy

• Work with Scheduler & Warehouse on reporting needs

Required Education, Experience, and Skillsets:

• Associate Degree or equivalent experience

• Ability to sit or stand for continuous period.

• Installation/service management experience desired.

• Excellent computer skills, experience with Microsoft products preferred

• High level of problem solving, trouble shooting, and ability to multi-task

• Professional and strong communication oral, written and listening skills.

• High level of organization.

• Willingness to cross train in other operations areas as backup support.




Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Service & Warranty Coordinator

    2 days ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Service & Warranty Coordinator for an end client requirement. The Service Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, warranties, returned goods, odd end processes, services, and scheduling services.The Service & Warranty Coordinator...

  • Service & Warranty Coordinator

    4 days ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Service & Warranty Coordinator for an end client requirement. The Service Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, warranties, returned goods, odd end processes, services, and scheduling services.The Service & Warranty Coordinator...

  • Service & Warranty Coordinator

    3 days ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Service & Warranty Coordinator for an end client requirement. The Service Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, warranties, returned goods, odd end processes, services, and scheduling services.The Service & Warranty Coordinator...

  • Interim Service and Warranty Operations Coordinator

    2 weeks ago

    Cincinnati, United States Reserve Squad Full time

    Interim Service and Warranty Operations Coordinator - Onsite in CincinnatiTemporary Full-time (3 to 4 months)The Service and Warranty Operations Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, returned goods, odd end processes, services and scheduling. This role oversees...

  • Interim Service and Warranty Operations Coordinator

    3 days ago

    Cincinnati, United States Reserve Squad Full time

    Interim Service and Warranty Operations Coordinator - Onsite in CincinnatiTemporary Full-time (3 to 4 months) The Service and Warranty Operations Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, returned goods, odd end processes, services and scheduling. This role oversees...

  • Interim Service and Warranty Operations Coordinator

    6 days ago

    Cincinnati, United States Reserve Squad Full time

    Interim Service and Warranty Operations Coordinator - Onsite in CincinnatiTemporary Full-time (3 to 4 months) The Service and Warranty Operations Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, returned goods, odd end processes, services and scheduling. This role oversees...

  • Warranty Admin

    1 week ago

    Cincinnati, United States Interstate Utility Trailer Full time

    Warranty Administrator Interstate Utility Trailer, a full-service commercial semi-trailer dealership, has an excellent opportunity for a Warranty Administrator in our Cincinnati OH service center. We are looking for someone that has experience in the Warranty, Service Manager, Automotive, Insurance, Skills

  • Service Desk Coordinator

    2 weeks ago

    Cincinnati, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School Cincinnati is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified...

  • Project Coordinator

    5 days ago

    Cincinnati, United States LSI Industries, Inc. Full time

    Job DescriptionJob DescriptionBuild your Career with an Industry LeaderLSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on...

  • Service Coordinator

    1 month ago

    Cincinnati, United States FRY Fastening Full time

    Job DescriptionJob DescriptionRegional distributor of pneumatic fastening systems seeking a Service Coordinator to join our team! Ideal candidate is career oriented, self motivated and has previous experiencing managing workflow in a service related environment. Primary responsibilities include managing work flow, assisting customers and ensuring team has...

  • Team Lead

    4 weeks ago

    Cincinnati, Ohio, United States Western & Southern Financial Group Full time

    Overview: Summary of Responsibilities: Coordinates workflow and monitors activities to assist management in ensuring efficient, timely and accurate processing of transactions that meet established service standards. Has responsibility for coordinating the training of department associates. Conducts quality control functions within the department, and...

  • Service Coordinator 2

    2 weeks ago

    Cincinnati, United States Convergint Full time

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • IT Infrastructure Services Coordinator

    21 hours ago

    Cincinnati, United States A New Leaf Full time

    IT Infrastructure Services Coordinator Cincinnati, OH, USA Req #3496 Monday, February 19, 2024 Job Summary The IT Infrastructure Services Coordinator will successfully coordinate and deliver all assigned infrastructure services (SOX audits request, internal and external service request and delivery, physical network location moves, modifications to...

  • Service Desk Coordinator

    6 days ago

    Cincinnati, United States Paul Mitchell Schools Full time

    Paul Mitchell The School Cincinnati is seeking a qualified Service Desk Coordinator who will not only be responsible for providing our guests with excellent customer service, but also responsible for projecting the Paul Mitchell brand, culture, and values to everyone who walks through our doors. After all, you will be the first person they meet and the last...

  • Service Consultant

    4 days ago

    Cincinnati, Ohio, United States Western & Southern Financial Group Full time

    Overview: Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team...

  • Field Service Controls Engineer

    1 month ago

    Cincinnati, United States Beneficial Talent Source Full time

    Job DescriptionJob DescriptionField Service Controls Engineer! -Extensive travel! Supervise installation and startup of machines at the customers' plant Perform startup of new machine.Perform field trouble shooting on both warranty and repair orders.Review jobs in the shop Perform electrical fault/functions on customer's machinery, including PLC.Work...

  • Maintenance Coordinator

    4 weeks ago

    Cincinnati, United States CECO Environmental Full time

    Job DescriptionJob Description**JOB SUMMARY:**The Maintenance Technician is responsible for keeping the facility operating and repairing issues before they impact business objectives. Performs a wide range of repairs, preventive maintenance items, and direct project work in the instrumentation and controls department. Facility repairs and maintenance can be...

  • Customer Service Rep

    11 hours ago

    Cincinnati, United States KYOCERA SENCO Industrial Tools, Inc. Full time

    Job DescriptionJob DescriptionKYOCERA SENCO Industrial Tools, Inc. is a leading manufacturer of industrial tools and fastening solutions. We are seeking a talented Customer Service Representative to join our dynamic team in Cincinnati, OH. As part of the SENCO Customer Service team, you will have the opportunity to project a quality image to the customer...

  • Field Service Controls Technician

    1 month ago

    Cincinnati, United States Beneficial Talent Source Full time

    Job DescriptionJob DescriptionJob Title: Field Service Controls TechnicianEssential Duties and Responsibilities: Supervise installation and startup of machines at the customers' plantTravel to customers' location(s) to supervise installation of our machines at the customer's plant and perform startup of new machine.Perform field trouble shooting...

  • VVC Operations

    1 month ago

    Cincinnati, United States Vincentian Volunteers of Cincinnati Full time

    Service start date: August 21, 2022Vincentian Volunteers of Cincinnati is an 11-month-long, faith-based residential service program that provides young professionals ages 21-30 an opportunity to live in faith, grow in friendship and serve in solidarity by giving deeply of themselves to their neighbors in need. VVCs live in intentional community and serve...