Senior Technical Support Engineer

4 weeks ago

Richardson, United States Celestica Full time


Senior Technical Support Engineer, Network Operating System



Summar

yThis is an exciting opportunity in Celestica’s HPS to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (routing, switching, security), storages, servers software with a focus on SONiC related issues


.
The role is a technically hands-on one. The successful candidate will be an experienced technical support troubleshooter who has spent extensive amount of time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission-critical networks/operations. One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolution

s.The Network Engineer engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues. They are also expected to participate in pre-sales activities which include (but not limited to) assist Celestica’s Sales Engineers and Business Development teams. They are expected to have a complete understanding of networking protocols that are common in a Data Center, Enterprise and Campus scenarios, Author test cases using Python/Go to assist with internal Q/A activities and author Application Notes for consumption by the customers. Should be highly experienced in troubleshooting a wide array of network related issues. Must have an understanding of switch and router architecture. Travel requirements may be up to 25% of the tim

e.Detailed Descripti

on* 10+ years of experience as Network Engineer handling switch and router products is requir

ed* Experience on SONiC network operating system and FRR stack is requir

ed* Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is requir

ed* Deep understanding of networking concepts, architecture, topology (Places-In-Network), network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is requir

ed* Deep understanding of Router/Switch hardware architecture is requir

ed* Proficiency in Linux is requir

ed* Experience in C and scripting languages like Python/Go is a major pl

us* Must have direct customer interface experien

ce* Must have experience is writing technical documentation (e.g.) Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guid

es* Ability to travel up to 25% of the time (both domestic and internationa

l)* Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is requir

edPhysical Deman

  • dsDuties of this position are performed in a normal office environmen
  • t.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed dat
  • a.Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently require
  • d.Occasional travel may be require

d.Typical Experien

  • ce10+ yea


rs

  • Senior Technical Expert

    1 day ago

    Richardson, Texas, United States Carrier Global Corporation Full time

    Company Overview:Carrier Global Corporation is a leading provider of innovative solutions for buildings, homes, and the cold chain. Our mission is to make modern life possible by delivering groundbreaking systems and services.Job Summary:We are seeking an experienced Senior Field Engineer to join our team in Dallas, TX. As a Senior Field Engineer, you will...

  • Staff Engineer

    3 weeks ago

    Richardson, United States CommScope Full time

    As a Staff Engineer - Technical Support for CommScope’s In-Building Wireless products, you will be pivotal in delivering Tier II and Tier III support to wireless customers. While the primary focus is on North America, support may extend globally. This role demands a combination of remote problem-solving expertise, occasional field visits, and...

  • Senior Technical Support Engineer, Network Operating System

    4 weeks ago

    Richardson, United States Celestica Full time

    Req ID: 123781 Region: Americas Country: United States State/Province: Texas City: Richardson General Overview Functional Area: Engineering Career Stream: Design - Software Engineering SAP Short Name: SLE-ENG-DSE Job Level: Level 09 IC/MGR: Individual Contributor Direct/Indirect Indicator: Indirect Summary This is an exciting opportunity in Celestica’s...

  • Senior Technical Program Manager

    6 days ago

    Richardson, Texas, United States Anblicks Full time

    Job Summary:Anblicks is hiring a Senior Technical Program Manager to oversee our technical programs and ensure timely delivery. This role requires strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will have a proven track record of managing complex projects, building relationships with stakeholders, and...

  • Senior Field Engineer

    3 weeks ago

    Richardson, United States Carrier Global Corporation Full time

    Country: United States of America. Location: CAT 16: CCS-Dallas, TX 1901 Glenville Dr, Richardson, TX, 75081 USA - At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain Field Engineer, Field, Engineer, Controls, Senior, Manufacturing, Technical

  • Senior Platform Engineer

    2 weeks ago

    Richardson, United States Volt Workforce Solution Full time

    Job DescriptionJob DescriptionMove Forward with Volt   Volt is immediately hiring Senior Platform Engineer in Richardson, TX. As Senior Platform Engineer, you will: As a Senior Platform Engineer, you will herald a transformative era in software engineering, one that underscores the integration of development and operations through a single, comprehensive...

  • Sr. Manager, Engineering Operations

    2 weeks ago

    Richardson, United States GEICO Full time

    GEICO is seeking a dynamic and experienced Senior Manager for our Technical Field Engineering team. This role is pivotal in overseeing a team of skilled technicians responsible for providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, proven leadership skills, and the...

  • Sr. Manager, Engineering Operations

    1 month ago

    Richardson, United States GEICO Full time

    GEICO is seeking a dynamic and experienced Senior Manager for our Technical Field Engineering team. This role is pivotal in overseeing a team of skilled technicians responsible for providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, proven leadership skills, and the...

  • Sr. Manager, Engineering Operations

    1 month ago

    Richardson, United States GEICO Full time

    GEICO is seeking a dynamic and experienced Senior Manager for our Technical Field Engineering team. This role is pivotal in overseeing a team of skilled technicians responsible for providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, proven leadership skills, and the...

  • Senior Field Service Engineer

    4 days ago

    Richardson, Texas, United States WGNSTAR Full time

    Job OverviewWe are seeking a highly skilled Senior Field Service Engineer to join our team at WGNSTAR. As a key member of our service division, you will be responsible for providing expert technical support to our customers on site.About the RoleThis is an exciting opportunity to work with a dynamic and growing company that prioritizes innovation, quality,...

  • Senior Software Engineer

    4 weeks ago

    Richardson, United States StevenDouglas Full time

    Title: Senior Software EngineerLocation: Richardson, TX Work Requirements: Those authorized to work in the United States without sponsorship are encouraged to applyThis role is not open to third party vendors.Our client is seeking a Senior Software Engineer with a passion for groundbreaking innovation and problem-solving to join their team in Richardson, TX....

  • 09 - Senior Lead Engineer, Software

    1 month ago

    Richardson, United States Celestica Full time

    Req ID: 123601 Remote Position: No Region: Americas Country: United States State/Province: Texas City: Richardson General Overview Functional Area: Engineering Career Stream: Design - Software Engineering SAP Short Name: SLE-ENG-DSE Job Level: Level 09 IC/MGR: Individual Contributor Direct/Indirect Indicator: Indirect Summary The Senior Lead...

  • Senior Software Engineering Manager

    2 months ago

    Richardson, United States WiredHive Full time

    Looking for candidates with 5+years of experience as a Senior Development Manager, Software Development Manager, or related role. Prior experience as a Developer or Software Engineer would be needed for this role. Any experience within 3-D Modeling, Geospatial Modeling, or Gaming would be a big plus for this role.The Senior Development Manager is responsible...

  • Engineering Operations Manager

    2 days ago

    Richardson, Texas, United States GEICO Full time

    Job Summary: GEICO is seeking a dynamic and experienced Senior Manager for our Technical Field Engineering team. The ideal candidate will have a strong technical background, proven leadership skills, and the ability to manage and develop a geographically dispersed team.Key Responsibilities:Lead and manage a team of field engineers and technicians, ensuring...

  • Senior Electrical Engineer

    4 weeks ago

    Richardson, United States Halff Associates Full time

    Responsible for planning and preparing engineered contract documentation for assigned projects, working with or as an electrical Project Manager to meet deadlines, aiding in or providing engineering decisions, and collaborating with other engineers, Electrical Engineer, Engineer, Electrical, Senior, Lighting, Construction

  • 09 - Senior Lead Engineer, Software

    1 day ago

    Richardson, United States Celestica Full time

    Req ID: 123601 Remote Position: No Region: Americas Country: United States State/Province: Texas City: Richardson General Overview Functional Area: Engineering Career Stream: Design - Software Engineering SAP Short Name: SLE-ENG-DSE Job Level: Level 09 IC/MGR: Individual Contributor Direct/Indirect Indicator: Indirect Summary The Senior Lead Engineer,...

  • Senior Software Engineer

    1 day ago

    Richardson, United States Cariloop Full time

    Overview Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge...

  • Senior Software Engineer

    2 weeks ago

    Richardson, United States Volt Workforce Solution Full time

    Job DescriptionJob DescriptionMove Forward with Volt   Volt is immediately hiring Senior Software Engineer in Richardson, TX. As Senior Software Engineer, you will: We are looking for Senior Java Software Engineer to support our teams in Richardson, Texas. You will have the opportunity to directly impact the world around you and contribute to classified...

  • Senior Lead Engineer, Software

    1 week ago

    Richardson, United States Celestica Full time

    Req ID: 122349 Remote Position: Hybrid Region: Americas Country: United States State/Province: Texas City: Richardson General Overview Functional Area: Engineering Career Stream: Design - Software Engineering SAP Short Name: SLE-ENG-DSE Job Level: Level 09 IC/MGR: Individual Contributor Direct/Indirect Indicator: Indirect Summary The Senior...

  • Senior Java Software Engineer

    4 weeks ago

    Richardson, United States Volt Full time

    br />Move Forward with VoltVolt is immediately hiring Senior Java Software Engineer in Richardson, TXAs Senior Java Software Engineer you will:We are looking for Senior Java Software Engineer to support our teams in Richardson, Texas. In this role, you will use your solid foundation in Java and experience working in a Linux environment to comprehend customer...