Sr. Manager, Engineering Operations

2 months ago

Richardson, United States GEICO Full time

GEICO is seeking a dynamic and experienced Senior Manager for our Technical Field Engineering team. This role is pivotal in overseeing a team of skilled technicians responsible for providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, proven leadership skills, and the ability to manage and develop a geographically dispersed team.

Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission

This position is a Hybrid role based either out of Dallas, TX, Houston TX or Tucson, AZ and will require travel.

Job Responsibilities:

Team Leadership and Management:

  • Lead and manage a team of field engineers and technicians, ensuring effective coverage and support for all regional offices.
  • Oversee hiring, training, and performance evaluations, fostering a culture of excellence and continuous improvement.
  • Develop and implement best practices, standards, and procedures to enhance the efficiency and effectiveness of the team.
Technical Support and Maintenance:
  • Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, and system problems.
  • Coordinate and manage on-site installations, maintenance, and upgrades of IT infrastructure and equipment.
  • Monitor and analyze the performance of technical support operations, identifying areas for improvement and implementing corrective actions.
Project Management:
  • Plan and oversee technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
  • Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
  • Ensure projects are completed on time, within budget, and to the required standards.
Budgeting and Resource Management:
  • Develop and manage the department's budget, ensuring efficient allocation of resources and cost control.
  • Optimize the use of tools, technologies, and resources to enhance service delivery and team productivity.
Communication and Collaboration:
  • Act as a liaison between regional offices and the central IT department, ensuring clear communication and coordination.
  • Provide regular updates and reports to senior management on team performance, project status, and technical issues.
Continuous Improvement and Innovation:
  • Stay up to date with the latest technology trends and advancements in field engineering.
  • Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery.
Basic Qualifications:
  • Bachelor's degree in Information Technology, Engineering, or a related field
  • At least 7 years of experience in technical field engineering or a related discipline, with at least 3 years in a managerial role.
  • At least 1 year experience in IT infrastructure, networking, and systems support.
Preferred Qualifications:
  • Proven experience in managing and developing teams, with a track record of successful project delivery.
  • Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
  • Master's Degree
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
  • Premier Medical, Dental and Vision Insurance with no waiting period**
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures


*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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