Current jobs related to Information Technology Service Management Consultant - Coppell - The Judge Group

  • Information Technology Manager

    3 weeks ago

    Coppell, United States Brinks Full time

    Brinks Texas License #C00550 About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52...

  • Information Technology Manager

    2 weeks ago

    Coppell, United States Brinks Full time

    Brinks Texas License #C00550 About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52...

  • Information Technology Manager

    2 weeks ago

    Coppell, United States Brinks Full time

    Brinks Texas License #C00550 About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries...

  • Information Technology Support Specialist

    4 weeks ago

    coppell, United States Airgas Full time

    The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.The IT Support Specialist provides immediate solutions when possible, furnishes...

  • Information Technology Support Specialist

    2 weeks ago

    coppell, United States Airgas Full time

    The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.The IT Support Specialist provides immediate solutions when possible, furnishes...

  • Information Technology Support Specialist

    3 weeks ago

    Coppell, United States Airgas Full time

    The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.The IT Support Specialist provides immediate solutions when possible, furnishes...

  • Information Technology Support Specialist

    4 weeks ago

    Coppell, United States Airgas Full time

    The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.The IT Support Specialist provides immediate solutions when possible, furnishes...

  • Vice President Information Technology

    2 weeks ago

    coppell, United States Self Opportunity, Inc. Full time

    Now Hiring: Restaurant VP of Information TechnologyLocation: Coppell, TXA fast-growing restaurant chain seeks a visionary Vice President of Information Technology to lead its tech evolution and drive strategic initiatives under the CIO's guidance. This role will oversee IT operations across corporate and restaurant units, including digital platforms, ERP...

  • Vice President Information Technology

    2 weeks ago

    coppell, United States Self Opportunity, Inc. Full time

    Now Hiring: Restaurant VP of Information TechnologyLocation: Coppell, TXA fast-growing restaurant chain seeks a visionary Vice President of Information Technology to lead its tech evolution and drive strategic initiatives under the CIO's guidance. This role will oversee IT operations across corporate and restaurant units, including digital platforms, ERP...

  • Vice President Information Technology

    2 weeks ago

    Coppell, United States Self Opportunity, Inc. Full time

    Now Hiring: Restaurant VP of Information TechnologyLocation: Coppell, TXA fast-growing restaurant chain seeks a visionary Vice President of Information Technology to lead its tech evolution and drive strategic initiatives under the CIO's guidance. This role will oversee IT operations across corporate and restaurant units, including digital platforms, ERP...

  • Information Technology Manager

    2 weeks ago

    Coppell, Texas, United States Brinks Full time

    Job DescriptionThe Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100...

  • ITIL Service Management Associate ITSM

    2 weeks ago

    Coppell, United States Request Technology, LLC Full time

    ***This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered***Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service...

  • Informatica IDQ Consultant

    3 weeks ago

    Coppell, United States NJTECH INC. Full time

    Job Summary:As an Informatica IDQ Consultant, you will be responsible for implementing, configuring, and maintaining Informatica Data Quality solutions. You will work closely with business stakeholders to understand data quality requirements and develop strategies to improve data integrity and reliability.Key Responsibilities:Design, develop, and implement...

  • Senior Manager, Marketing Technology and Operations

    1 week ago

    Coppell, Texas, United States Blue Yonder Full time

    Job Summary:Blue Yonder is seeking a Senior Manager, Marketing Technology and Operations to drive our go-to-market (GTM) strategies by leveraging process and technology to implement best practices across the marketing organization.Key Responsibilities: Optimize our existing marketing technology stack to streamline marketing activities, enhance customer...

  • Vice President of Technology

    1 day ago

    coppell, United States Cicis Pizza Full time

    VICE PRESIDENT INFORMATION TECHNOLOGYOVERVIEW               Title:                                    VICE PRESIDENT INFORMATION TECHNOLOGY               Department:                     IT               Reports...

  • Vice President of Technology

    2 hours ago

    Coppell, United States Cicis Pizza Full time

    VICE PRESIDENT INFORMATION TECHNOLOGYOVERVIEW               Title:                                    VICE PRESIDENT INFORMATION TECHNOLOGY               Department:                     IT               Reports...

  • Commercial Sales Manager

    2 weeks ago

    Coppell, Texas, United States Gordon Food Service Full time

    Commercial Sales Manager OpportunityWelcome to Gordon Food Service, where we're passionate about delivering excellence and expertise to our customers. As a Commercial Sales Manager, you'll play a key role in presenting our customers with a consultative, relationship-focused approach that will make their food service businesses thrive.Key...

  • Commercial Sales Manager

    7 days ago

    Coppell, Texas, United States Gordon Food Service Full time

    Job Title: Commercial Sales ManagerWelcome to Gordon Food Service, where we're passionate about delivering excellence, expertise, and quality products to our customers. As a Commercial Sales Manager, you'll play a key role in presenting our customers with a consultative, relationship-focused approach that will make their food service businesses thrive.Key...

  • Technology Process Engineer

    2 weeks ago

    Coppell, United States Brinks Full time

    Brinks Texas License #C00550 About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52...

  • IT Sales Consultant

    2 weeks ago

    Coppell, Texas, United States Datamax Inc Full time

    Job OverviewWe are seeking a highly motivated and results-driven IT Sales Consultant to join our team at Datamax Inc. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the Little Rock, ARK marketplace.Your primary focus will be on introducing Business Process and Strategic Technology...

Information Technology Service Management Consultant

3 months ago

Coppell, United States The Judge Group Full time

This a 6 month contract to hire and hybrid to Coppell, Texas


Experience with Employee Center within Servicenow is highly preferred.


Responsibilities:

  • Review and streamline the existing Service Request catalog
  • Develop and implement ServiceNow Employee Center utilizing the streamlined catalog
  • Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls
  • Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls
  • Consult with SROs to improve the Service Request Catalog / Service Portal / Employee Center
  • Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes
  • Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management



Qualifications:

  • Experience with ServiceNow (required)
  • Experience with ServiceNow Employee Center Unified Portal (required)
  • Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards.
  • Experience with Microsoft Office desktop tools (Project, Word, Excel
  • Experience with Atlassian tools (JIRA, Confluence)
  • Familiarity various data interpretation techniques.
  • Experience with Agile Methodologies and Concepts
  • Familiarity with ITIL modules e.g. Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase
  • Ability to follow regulatory documentation procedures and requirements.