Information Technology Manager

Brinks Texas License #C00550

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

At Brink's we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.

We are searching for a motivated and enthusiastic leader with a solid technology and process design background. The primary responsibility of this position is to execute and implement continuous service improvement for the Global End end-user support and Desktop Security teams. The perfect candidate for this role should have a unique combination of business and technical knowledge, a clear vision of the bigger picture, and the ability to design, document, and implement processes that align with that vision. The role requires close collaboration with IT and Finance professionals at all organizational levels. This hands-on position requires the ability to analyze day-to-day work thoroughly.

Key Responsibilities:
Day-to-day management of a team of end-user support professionals in a hybrid model of local and remote resources
Technology purchasing, setup and installation, maintenance, troubleshooting and repair, end-user application and hardware support, and ad-hoc training as needed.
Ensuring all regulatory and internal compliance are met and documented via annual audits with banking partners
Leverage technology, personnel, processes, and tools necessary to deliver both standardized and severity-driven security patching for endpoints
Partner with business application teams to deploy desktop solutions and integrations
Provide weekly status reports to leadership for active projects
Translate executive vision into technical requirements and subsequent deliverables
Design and implement policies, processes, and procedures to drive efficiencies in the day-to-day operation of the end-user support service
Gather functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports.
Act as a single point of contact for the IT organization to end users
Define and leverage KPIs and other performance data to ensure that the end user support service is performing at, or above, target levels
Excellent interpersonal/communication and presentation skills
Problem-solving skills demonstrating a directed, systematic, cost-effective, data-driven approach.
Willingness and ability to work in a fast-paced, team environment.
Excellent communication skills and telephone manner
Proven analytical and problem-solving abilities.
Incident Management experience - Managing incidents, including business expectations and communication.
Experience working in a team-oriented, collaborative environment with minimal supervision.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong knowledge of Microsoft-based operating systems, emphasizing Windows 10, 11 and Office 365 applications.
Strong knowledge of provisioning users' accounts and emails based on the Office O365 environment.
Experience with using and troubleshooting Microsoft Office within a network environment (Outlook, calendar sharing, operating system Microsoft, MAC OS, Linux, Office 365)
Basic knowledge of Windows scripting.
Excellent written and oral communication skills in English.
Ability to provide valuable experience to end-users.
Strong diligence and sense of urgency to ensure timely resolution of incidents and tasks.



Minimum Qualifications:
Minimum of ten (5) years of relevant experience.

Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support
Ability to work efficiently and effectively with multiple levels of management and staff across the organization
Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, and application development
Strong leadership and organizational skills - capable of motivating and managing organizations or teams to deliver desired results.



Preferred Qualifications:
Bachelor's degree in management information systems, or a related field
Advanced analytical and big data analysis skills
ITIL V4 certification
Microsoft MCP certification would be desirable.
Certified Process Design Engineer (CPDE) certification
Experience with managing vendor relationships and holding vendors accountable for deliverables
Apple devices knowledge is a Plus (IOS)
CompTIA A+ certification would be desirable.
Strong understanding of workstation principles, operating systems, systems configurations, utility programs, operational procedures, and automation concept



What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.